New York State DOH Health Home Care Management Reporting Tool (HH-CMART) Bi Weekly Support Calls – Session #12 May 29,

 First submission date  Consent and the FACTGP/HH Functional Assessment  Consent Translations  Questions Since Last Webinar  Next Submission Data Requirement  Questions and Answer Session  Feedback, Help, and Ongoing Support 2

 Please submit your questions in writing to the webinar  If you would like to ask your questions, raise your hand (making sure you have entered your audio pin code) and we will unmute the call one at a time  We are working on a Question and Answer document that will be posted on the Health Home website under the HH-CMART section 3

 Thank you to the Health Homes and downstream Providers that submitted their 2012 FACT GP Assessment data for the first reporting period on May 13, 2013  The Department is currently reviewing the data. ◦ If there are issues with your data submission the Department will be contacting you to resolve them.  Any programs that have questions about the 2012 FACT GP / HH Functional Assessment Data should us at 4

 Does the member need to sign the Health Home Consent form in order to share HH CMART and assessment data with the Health Home? ◦ As long as the CM agency and the Health Home have a signed contracted agreement in place, a member does not need to sign the Health Home consent for the CM agency to share the HH CMART data with the Health Home. ◦ Health Home members are considered passively enrolled on all DOH assignment lists. The member is considered actively enrolled when they are found, and agree to receive HH Services or participate in the HH program. ◦ Consent should be obtained as soon as possible. But you can care manage them as long as you can without sharing member data with the care management team. But it’s a program decision as to how long you can care manage the member without obtaining that consent. 5

 When will the Health Home consent be available in other languages? ◦ The Department has been working on incorporating language in the Health Home consent that will allow access to the OMH PSYCKES system and allow sharing of the NYSID number. ◦ Once the language changes in the consent are approved by legal, and then the cost of translating them is approved, the Department will provide translations of the consent in other languages. 6

What to Submit  Data for ALL elements in the HH-CMART tool  This will include all data for the first two quarters of 2013 (January – June 2013) When to Submit  Monday, August 5, 2013 How to Submit  Lead Health Homes will send data on all members in the HH CMART tool using the HCS Secure File Transfer application to ‘Laura Morris’ 7

 Q: If someone had an initial and a discharge FACT-GP completed in the same reporting period, how should this be recorded? A: The program should report the most recent assessment date to the department. ( Please send feedback – we can look at this again if programs believe this will be a frequent issue)  Q: Would internet searches for the member (i.e. Google search or reverse look-up to get phone numbers or correct address) be counted as attempts in the Outreach effort field? A: Yes. If found, the member should be contacted. Finding the phone number and calling would be counted only once in this scenario. Attempts to outreach should be varied and increase in degree of ‘difficulty of task’ with each unsuccessful attempt. 8

 Q: What if a client has a Managed Care Organization that is not in the PlanId drop down list (Field #1)? A: The Health Home CMART allows manual entry in fields. If a PlanId is not in the drop down list, enter it manually. Contact the Health Home Program via to let us know what is missing. *Reminder: uploading data into the HH CMART tool will wipe out any manual entries, so save those for last. 9

 We encourage your feedback ◦ To aid in Case Scenario development in order to clarify fields so that there is similar thinking behind how to fill in HH-CMART data similarly across all Health Homes ◦ E mail the Health Home Team at with the Subject : HH-CMART Or Call the Health Home provider line –  Health Home website, Assessment and Quality Metrics menu, Process Measures section: alth_homes/assessment_quality_measures/process_measures.htm 10

 Weekly support calls are now Bi-Weekly, Wednesdays from 10 a.m. to 11 a.m. ◦ The next call will be June 12,2013  Slides from all webinars can be accessed by visiting the Health Home website at: dicaid_health_homes/meetings_webinars.htm 11