Outcomes Measurement in Service Enriched Housing: What it is, Why it Matters, & How to do it Joelle K. Greene, Ph.D. Director of Community Assessment &

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Presentation transcript:

Outcomes Measurement in Service Enriched Housing: What it is, Why it Matters, & How to do it Joelle K. Greene, Ph.D. Director of Community Assessment & Program Evaluation National Community Renaissance

Background  Primary functions for social services are:  Community needs assessments  Best practices research  Evaluation  Separation of evaluation function and service delivery  Report to the VP of Operations, under the CAO

What is Outcomes Measurement?  Evaluating the effects of an intervention or program on the stakeholders it was intended to effect

Outputs versus Outcomes Outputs: Units of service Number of contacts Number of contact hours Number of participants Number of programs offered Number of referrals Outcomes: Effects of service Increase in graduation rates Decreased evictions Increased wages Move-out to home ownership Reduced feelings of loneliness

Data can be used to:  Demonstrate the impact a program has on a valued outcome or progress toward a benchmark  Increase in student grades after participation in an after school program  Make decisions about the way a program is implemented  Is an 8:1 staff ratio as effective as a 5:1 ratio?  Document implementation of program elements  How many times a month were financial literacy classes offered?

Why it matters…  Quality assurance  Demonstrate program effectiveness  Secure sustainable funding  Increasingly mandated by funders

Our model  We have or will develop evaluation systems for three core initiatives  Child Development  Youth Development  Senior Health & Wellness  Programs under each initiative are formulated based on best practices  Programs formally articulate their theory of change (logic model)

What about collaborations?  We require collaborative partners to participate in our evaluation systems

Are we crazy?  We provide technical assistance  Build their organizational capacity  Creates new opportunities to pursue joint funding  Share the data What motivates our partners to participate?

When choosing an affordable housing partner ask:  Do they evaluate the impact of their social programs on residents?  On what basis are social programs selected to be offered?  Do the social programs offered align with a formal theory of change?

When choosing an affordable housing partner ask:  Does the organization track outputs and outcomes?  Are the tools used to measure outcomes scientifically reliable and valid?  What percent of program budget is dedicated to evaluation?

DIY Evaluation  Partnership with local university  Hire an evaluation firm  Bring capacity in-house

Thank you! Joelle Greene, Director Community Assessment & Program Evaluation National CORE 9065 Haven Avenue, Suite 100 Rancho Cucamonga, CA