Big Government and Big Carriers Kris Twomey Law Office of Kristopher E. Twomey, PC 300 Commercial Street, Suite 2 Boston, MA September 18, 2012 Kris Twomey Law Office of Kristopher E. Twomey, PC 300 Commercial Street, Suite 2 Boston, MA September 18, 2012

Carrier Relations  Working with People at carrier –“People”  Good Practices –document everything  Installation issues –“NTF”  Focus on Billing –Are your bills inaccurate?  Contract Considerations –Dispute resolution language and procedures

Carrier Relations  Internal Collections/Outside Collections –Different responses  Settlement or Litigation –Settlement always better, often must wave your sword first  Some Anecdotes -State PUC litigation -State PUC “fast track” option -State or Federal court -State PUC or FCC lobbying or informal mediation -FCC formal complaint

Government relations  They can be your friends! Or not…  Local authorities- Chamber of Commerce, Planning and Zoning Boards  State PUCs –Helps to have one staffer that you can turn to  FCC –Plenty of people there who will “listen”  Congress?

Thank you! Kris Twomey Law Office of Kristopher E. Twomey, PC 300 Commercial Street, Suite 2 Boston, MA