NWS Digital Services 1 Summary of Customer Feedback on NDFD Products From: 10-07-2003 To: 06-18-2004 Total Number of Responses: 935 Total Number of Responses:

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Presentation transcript:

NWS Digital Services 1 Summary of Customer Feedback on NDFD Products From: To: Total Number of Responses: 935 Total Number of Responses: 935

NWS Digital Services 2 Who is using NDFD Graphics?

NWS Digital Services 3 On a scale of 0 to 10 (10 highest), rate the technical quality of the graphical forecasts (e.g., forecast accuracy, timeliness, problems with display)On a scale of 0 to 10 (10 highest), rate the technical quality of the graphical forecasts (e.g., forecast accuracy, timeliness, problems with display) What is the perceived Technical Quality of NDFD Graphics?

NWS Digital Services 4 On a scale of 0 to 10 (10 highest), rate how easy you found the graphical forecast product/service to interpret and useOn a scale of 0 to 10 (10 highest), rate how easy you found the graphical forecast product/service to interpret and use How easy are NDFD graphics to interpret and use?

NWS Digital Services 5 How often are NDFD graphics viewed?

NWS Digital Services 6 Subjective Customer Feedback drives our Graphical Product Improvement ( :48:40) I found the technical quality to be very state of the art and extremely useful in my being able to interpret what my weather will be like. ( :30:20) What I am asking for…[is a forecast] with up to 1km spatial resolution and up to 1 hour time resolution. ( :11:25) I have found the accuracy to be very good, the technical quality is detailed, yet simple enough to follow. The timeliness is very reasonable. ( :45:06) There's nothing that I don't like, but it would be useful to see a map of the current temperature, instead of just the forecast max and min temps. ( :15:04)…The key to people relying on the service is consistency.

NWS Digital Services 7 Subjective Customer Feedback drives our Gridded Product Improvement ( :13:18): Use NDFD GRIB2 Decoder to convert data into ArcView format. Downloads are easy and quick. The NDFD GRIB2 Decoder is a great product. Product resolutions were satisfactory for mapping applications. I had some difficulty with the sky and weather products. File conversion and display were not quite as easy. It would be nice to have the products available for download in an ArvView compatible format. Thanks for providing some of the tools to utilize these products.

NWS Digital Services 8 We value your feedback, please take a moment to provide us with your comments! HERE

NWS Digital Services 9 OR, HERE