Part II All You Need to Know* *more or less Tom Peters/Leaders in Healthcare/Dubai/22January2006

Slides at … tompeters.com

Part I: Healthcare “Manifesto” Part II: Getting It Done!

Cause

“Create a ‘cause,’ not a ‘business.’’ —Gary Hamel

“I don’t know.” Source: Karl Weick

“Groups become great only when everyone in them, leaders and members alike, is free to do his or her absolute best.” “The best thing a leader can do for a Great Group is to allow its members to discover their greatness.” Source: Organizing Genius/Warren Bennis & Patricia Ward Biederman

Yes!!!!!!!!!!!!!!!!! “free to do his or her absolute best” … “allow its members to discover their greatness.”

“We are a ‘life Success Company”’ -founder, RE/MAX

People

“Leaders ‘ do’ people.” —Anon.

“Connoisseur of Talent” Source: Colleague on PARC’s Bob Taylor

Brand = Talent.

Our Mission To develop and manage talent; to apply that talent, throughout the world, for the benefit of clients; to do so in partnership; to do so with profit. WPP

Decency

“I have always believed that the purpose of the corporation is to be a blessing to the employees.” —Boyd Clarke

“It was much later that I realized Dad’s secret. He gained respect by giving it. He talked and listened to the fourth-grade kids in Spring Valley who shined shoes the same way he talked and listened to a bishop or a college president. He was seriously interested in who you were and what you had to say.” —Sara Lawrence-Lightfoot, Respect

Rodale’s on “Grace” … elegance … charm … loveliness … poetry in motion … kindliness.. benevolence … benefaction … compassion … beauty

“Beautiful” “Graceful” “Aesthetic Triumph” “Breathtaking” “Game-changing”

Self- management

“ The First step in a ‘dramatic’ ‘organizational change program’ is obvious— dramatic personal change!” —RG

You = Your Calendar

“You must be the change you wish to see in the world.” Gandhi

MBWA

“If you don’t listen, you don’t sell anything.” —Carolyn Marland/MD/Guardian Group

Curiosity

“Why?”

Action

“ Ninety percent of what we call ‘management’ consists of making it difficult for people to get things done.” – Peter Drucker

“ We have a ‘strategic’ plan. It’s called doing things.” — Herb Kelleher

“Execution is the job of the business leader.” —Larry Bossidy & Ram Charan/ Execution: The Discipline of Getting Things Done

“Realism is the heart of execution.” —Larry Bossidy & Ram Charan/Execution: The Discipline of Getting Things Done

“ Reward excellent failures. Punish mediocre successes.” Phil Daniels, Sydney exec

35 years in the baking …

De-cent- ral-iz- a-tion!!

Ac-count- a-bil-ity!!

Eat Change

“We eat change for breakfast! —Harry Quadracci, QuadGraphics

THREE BILLION NEW CAPITALISTS —Clyde Prestowitz

“If you don’t like change, you’re going to like irrelevance even less.” —General Eric Shinseki, Chief of Staff. U. S. Army

“ The most successful people are those who are good at ‘plan B.’” —James Yorke, mathematician, on chaos theory in The New Scientist

Relentless

“This [adolescent] incident [of getting from point A to point B] is notable not only because it underlines Grant’s fearless horsemanship and his determination, but also it is the first known example of a very important peculiarity of his character: Grant had an extreme, almost phobic dislike of turning back and retracing his steps. If he set out for somewhere, he would get there somehow, whatever the difficulties that lay in his way. This idiosyncrasy would turn out to be one the factors that made him such a formidable general. Grant would always, always press on—turning back was not an option for him.” —Michael Korda, Ulysses Grant

Nelson’s secret: “[Other] admirals more frightened of losing than anxious to win”

Richard & Kevin

Sir Richard’s Rules: Follow your passions. Keep it simple. Get the best people to help you. Re-create yourself. Play.

Kevin Roberts’ Credo 1. Ready. Fire! Aim. 2. If it ain’t broke... Break it! 3. Hire crazies. 4. Ask dumb questions. 5. Pursue failure. 6. Lead, follow... or get out of the way! 7. Spread confusion. 8. Ditch your office. 9. Read odd stuff. 10. Avoid moderation!

Passion & Enthusiasm

I am a dispenser of enthusiasm.” —Ben Zander

“Nothing is so contagious as enthusiasm.” —Samuel Taylor Coleridge

“A man without a smiling face must not open a shop.” —Chinese Proverb* *Courtesy Tom Morris, The Art of Achievement

Aim High

The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it. Michelangelo

“Beware of the tyranny of making Small Changes to Small Things. Rather, make Big Changes to Big Things.” —Roger Enrico, former Chairman, PepsiCo

Get “better” vs Get “different”

Stay Hungry. Stay Foolish. Steve Jobs

Value-added

And the “M” Stands for … ? Gerstner’s IBM: “Systems Integrator of choice.” IBM Global Services: $55B

$798

$415/SqFt $798/SqFt

Study more Tailor more Offer more Listen more Market more Practice more Challenge more Do more Socialize more Smile more Follow-up more Plan execution more

Scale?

“I am often asked by would-be entrepreneurs seeking escape from life within huge corporate structures, ‘How do I build a small firm for myself?’ The answer seems obvious: Buy a very large one and just wait.” —Paul Ormerod, Why Most Things Fail: Evolution, Extinction and Economics

“Forbes100” from 1917 to 1987: 39 members of the Class of ’17 were alive in ’87; 18 in ’87 F100; 18 F100 “survivors” underperformed the market by 20%; just 2 (2%), GE & Kodak, outperformed the market 1917 to S&P 500 from 1957 to 1997: 74 members of the Class of ’57 were alive in ’97; 12 (2.4%) of 500 outperformed the market from 1957 to Source: Dick Foster & Sarah Kaplan, Creative Destruction: Why Companies That Are Built to Last Underperform the Market

$798

No Limits

“You can’t behave in a calm, rational manner. You’ve got to be out there on the lunatic fringe.” — Jack Welch

Thank you !