Listening Chapter 6 Dr. G’s Notes

Just for Fun ZHKI

Hearing vs. Listening

Listening…. Is a process Mindfulness, receiving, selecting/organizing, interpreting, responding, remembering Is an ethical responsibility Requires effort Guidelines for effective informational, critical, and relationship listening Consider listening goals Can be done ineffectively Pseudolistening, monopolizing, defensive listening, selective listening, ambushing, literal listening Has obstacles Incomprehensibility, message overload, message complexity, environmental distractions, preoccupation, prejudgment, lack of effort, react to emotionally loaded language, fail to recognize different listening styles

Listening + Verbal + Nonverbal Reflect back on taboo; how was listening especially important?

Why is listening important? Situations? Giving directions Sharing feelings Building relationships Conflict resolution Marketing research Team building Careers/Industries? Teacher Sales Associate Public Relations Doctor Mechanic Media

What helps us with effective listening? What makes us want to listen? What keeps us engaged? What makes us pseduolisten? When do we use defensive listening? When do we use selective listening?

What does listening symbolize? Consider effective or ineffective listening in different situations (e.g. relationships, building trust, hiring decisions)

Active Listening or Pseudolistening? KO4

Who is the ineffective listener? Y1s

Verbal Communication’s Impact on Listening?

Practicing Our Listening Skills Telephone Game ABC Game Story Game Rows and Columns Game

Reflection How are you as a listener? What made listening difficult? What helped with your listening? What do you feel you need to do as a speaker to help a person listen?