Achieving Success Through People

Introducing Dale Carnegie® Training Nearly 100 years of experience – since 1912 Operating in 70 Countries Over 7 million people have taken our programs Product Development is ISO 9001 Certified Our objective is to improve organizational performance All our trainers are licensed by Carnegie University® We have a 98% customer satisfaction rating Introducing Dale Carnegie® Training

Our Agenda Today What changes have you experienced in your organization? What challenges do you face today and tomorrow? What qualities and skills are important for success? An overview of the Dale Carnegie® Human Relations Principles Make commitments

Introductions Name Job Role Years of business experience

Changes What are some of the changes you have experienced in your organization over the last year or two?

Challenges What challenges do those changes bring for you today and in the future?

Qualities for Success What qualities, skills and abilities are necessary to succeed in today’s business environment?

The Triangle of Success Attitude Skills 85% 15% Knowledge

Changing attitudes and behaviors to improve performance What we want to get Who We Are What we do

Strengthen Relationships Personal Responsibility The Cycle of Improved Performance Strengthen Relationships New Skills Change Habits We Need to We Want to We Can We Will 1 2 Changed Behaviors Attitude & Acceptance Personal Responsibility Coaching Accountability A Feeling of Success Practice & Application Techniques Methods Principles What to do Know How 4 3 Knowing what to do is not enough (Knowledge trap)

Build Relationships Don’t criticize, condemn or complain Give honest, sincere appreciation Arouse in the other person an eager want Become genuinely interested in others Smile Remember and use people’s names Be a good listener Talk in terms of the other person’s interests Make people feel important & do it sincerely

Make a commitment Which of the 9 principles do you need to apply in order to be more effective at building relationships in your organization?

Achieving Success Through People