Master’s Project Amy Bartle

Goal 1 Provide training accessible from anywhere. Create a relevant training lesson (must meet a performance need) on a sales skill or human resources topic. Make it easily accessible to the learners who work in the field away from desks and offices.

Goal 2 Enable learners to create their own knowledge and share with others. Create a secure, collaborative learning environment. Make it easy for learners to share experiences and documents with peers and managers.

Questions Three questions to answer Do the learners value the training? How do learners share knowledge? What impact does the training have on performance translated to business results? ?

Population/Audience Enterprise Managers Pilot group - 7 people, Northeast region Sessions - number tbd Participants - maximum 12 per session General Business Managers Pilot group - tbd Sessions - number tbd Participants - maximum 12 per session

Project Goals The project has two goals related to business results. Goal 1 Reduce time to hire. Goal 2 Reduce turnover costs.

Recruiting for Managers Performance Objectives Objective: To consistently attract, results oriented, career minded, diverse people to apply to work for Sprint. Attract Better Candidates Improve Applicant Experience Make Better Hiring Decisions Business Case Benefits: Reduce Turnover Reduce Hiring Costs Increase New Hire Productivity Increase Profitability

Virtual Classroom Environment

Online Facilitator Guide

Facilitator Guide Navigation

Collaborative Activity Example Teams go into virtual breakout rooms. ●Each team creates their own presentation using a whiteboard. ●Each team presents their findings.

Create a Recruiting Elevator Pitch Write your recruiting elevator speech. Receive feedback and fine tune your speech. Share your elevator pitch with others. Learners: Type speech in the classroom chat window. Facilitator: Used balanced feedback model used to modify speeches.

Group Activity Example

Pilot Feedback Surveys One key measure that Sprint wants to capture: How likely are you to recommend this course to others?

Project Follow Up Post Pilot ActivityDescription Internal to Sprint University●Distribute surveys ○Google form survey ○MTM survey ●Analyze feedback ●Meet with requestor to validate measure of success ●Identify what changes need to be made Debrief with CustomerProvide Sales Ops with readout of pilot ●How it went, the survey results and discuss next steps ●Identify measure of success ●Validate changes needed ●Update materials based on feedback Roll out plan●Identify if same meaure of success or different ●Conduct delivery certification Identify groups and timeline

Analyze participation and interaction Measure Quality of the knowledge constructed, quality of the interaction How Record the sessions Analyze the chat sessions and other interactions (define these, i.e. collaborative group and individual activities) Survey learners Survey instructor

What perceptions do students have? Learner to Learner interaction (text chat, small groups) Learner to Instructor interaction (questioning, formative feedback, engaging style) Learner to content interaction (materials usefulness) Learner to interface interaction?

Effective Strategies and Tools What strategies and tools does instructor use to enhance the interactions? ●Interaction ●Teaching style ●Feedback ●Students as presenters ●Video - does visual presence enhance the learning?