Peter van Deursen Brussels, October 2010 Quality assessment

Purpose Quality assessment How well are you performing? Individual Euroguidance Centers National/overall tasks Tool for all Euroguidance centers

This workshop CAF explanation CAF score Network score Wrap up / evaluation

CAF Quality management EFQM / INK, … Common Assessment Framework Public sector organisations Across Europe

Goals? Introduction principles quality management; Facilitate self-assessment, diagnosis and improvement actions; Bridge across various models in quality management; Facilitate bench learning between public- sector organisations.

Enablers 1.Leadership 2.Strategy and planning 3.People (HRD) 4.Partnerships and resources 5.Processes

Results 6.Citizen / customer 7.People results (employees) 8.Society results 9.Key performance results

PhaseEnablers PanelScoreLevel We are not active in this field. We have no information or very anecdotal Plan We have a plan to do this Do We are implementing / doing this Check We check / review if we do the right things in the right way Act On the basis of checking / reviews we adjust if necessary PDCAEverything we do, we plan, implement, check and adjust regularly and we learn from others. We are in a continuous improvement cycle on this issue