YOUR OUT OF HOURS SERVICE Dr Gill Clements June 2015.

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Presentation transcript:

YOUR OUT OF HOURS SERVICE Dr Gill Clements June 2015

To care for and treat the patient in the right place with no unnecessary delay or discomfort, by a responsible and empowered workforce

Out of hours urgent primary care services for 600,000 population, Sparsely populated area of 9000 km² 13 community hospitals and MIUs 1 prison 4 army and RAF bases

Key facts 279 local GPs 30 Nurse Practitioners, 3 paramedics and 1 Physician Associate 80 drivers receptionists & 80 call handlers 24 / 7 capability, resilient, flexible operational capacity Over 140,000 cases per year High access rates – 25%

Care Coordination Centre 8-8, 7days Evening district nurse service Cover for practices’ educational days Urgent Care Centre (UCC) in Cheshire Pilot UCC in PRH Physiotherapy triage (Shropshire) Support for 111 service “Disaster Recovery” Services we provide

High Quality Local GP workforce Patient satisfaction high (CFEP, high access rates, few complaints) Cost effective (A/E, 999 referral rates) External quality reviews good/excellent CQC – “outstanding”

How can you help us Margins Flagging Clinical handover Access to EHR

How can we help you?

Medical Consumables Lockton Insurance Brokers- 15% off insurance premiums Fluid Network Solutions –Telephone calls/rental Power Solutions UK offer fixed term contracts on electricity/gas. Training

Developments STW GP Federation Prime Ministers Challenge Fund (PMCF)