PMX 470 – Spring 2010 Team “Cloud 9” Mete, Maíra, Conrad, Heather, & Shashi Relocation of Cloud 9’s company headquarters

5/22/2010 Risk Response Plan (1) Risk ID Risk EventRisk Score Root CauseRisk OwnerMitigation Strategy Response Plan 1Problem accessing new building H/H- Incomplete employee list - Security system is down - Incorrect badges used by employees HR Security Testing of badges prior to moving Sending reminder s to employees Security shall provide temporary badges on moving date 2Interruption of data availability M/H-Problem with server installation -Problem with data migration -Network infrastructure issues ITAmple testing prior to moving Using existing servers Consulting with outside experts

Risk Response Plan (2) Risk ID Risk EventRisk Score Root CauseRisk OwnerMitigation Strategy Response Plan 3Permits not completed in prescribed manner/time required M/H-Changes in governmental requirements -Delay in approval by city officials - Delay in submitting required forms. Legal Department Applying for permits as early as possible Allow for extra money to be spent to expedite processing 4Delivery of materials for new office delayed M/M- Manufacturer backordered. - Orders were submitted late on our behalf. - Late or no delivery by the vendor PurchasingAllow as much float as possible - Order from different vendors - Having budget for rush delivery

Risk Response Plan (3) Risk ID Risk EventRisk Score Root CauseRisk OwnerMitigation Strategy Response Plan 5Natural or manmade disaster L/H- Earthquake - >6 - Terrorism - Inclement Weather SecurityApplying for permits as early as possible Rely on legal agreements with vendors per emergency handling clauses. 6Floor plan is not identified in time. L/HHR does not indicate actual headcounts and management does not indicate team groupings/locatio ns. HRallow enough lead time to obtain necessary approvals move forward with project team identified seating locations.

Risk Response Plan (4) Risk ID Risk EventRisk Score Root CauseRisk OwnerMitigation Strategy Response Plan 7Increased attrition due to move L/Hemployees not satisfied with new location, forcing them to look for new employment HR Senior Level Management Provide ample employee communicai tons about benefits of new location - identify mass transit availabili ty Have HR Retention Packages Identified and offer to employees 8Information security/data compromised L/HData not wiped from current locations' desktops/servers/e tc. ITcomplete random quality checks to ensure returned hardware has been wiped. Define process for securing hard drives and proper chain of command notificati on.

Risk Response Plan (5) Risk ID Risk EventRisk Score Root CauseRisk OwnerMitigation Strategy Response Plan 9Employees do not pack by deadline L/Lemployees were not aware of what to pack or when Employees Project Communicat ion Team Provide notices all over the site (elevator, break rooms), allow ample time to pack, reinforce due dates in team meetings Provide Notices all over the site (elevato, Break rooms), Allow Ample time to pack, Reinforce due dates in team meetings 10Any vendor breaks contractual obligation L/HMovers did not show up on moving day Purchasing Legal Department financial reprecussi ons for non- compliance at vendor contracts Enforce non- complianc e clauses.