NONVERBAL COMMUNICATION

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Presentation transcript:

NONVERBAL COMMUNICATION Communication through facial expression, voice, gestures, body movement, appearance, space...but not word choice

FUNCTIONS OF NONVERBAL COMMUNICATION REINFORCES A VERBAL MESSAGE CONTRADICTS A VERBAL MESSAGE SUBSTITUTES FOR A VERBAL MESSAGE

Characteristics of Nonverbal Language

TYPES OF NONVERBAL LANGUAGE PARALANGUAGE (VOCAL QUALITY) PERSONAL APPEARANCE KINESICS MOVEMENT/GESTURES FACIAL EXPRESSION SPATIAL COMMUNICATION TERRITORY TIME ENVIRONMENT(artifacts, fragrance, color)

PARALANGUAGE (VOCAL QUALITY) The most important aspect of nonverbal communication. The use of the voice to enhance word meaning.

PERSONAL APPEARANCE Your clothing and grooming

KINESICS Your body movement and posture send a message

MOVEMENT/GESTURES Upper body movement

FACIAL EXPRESSION Most notable and most important aspect of nonverbal next to voice

SPATIAL COMMUNICATION Intimate Distance up to 18 inches Personal Distance 18 inches -4 feet Social Distance 4 feet-12 feet Public Distance 12 feet- 25 feet Norms: expected behavior established by an individual, society or culture. When a norm is broken, the message is confused or ignored.

TERRITORY The claiming of an area as your own

TIME You send messages with time Time management Arrange slices of time Record important dates and deadlines Learn to say “no”

ENVIRONMENT artifacts fragrance color