1. We sell or else! Taking healthcare from a business to business model to a business to consumer model.

2. What is different?  Business to business. Influenced by actions and needs of a select group of business “partners” who are knowledgeable of category issues and focused daily on “business outcomes.” They are rarely influenced by outside interests, other than government regulation.  Business to consumer. Influenced by actions and needs of thousands of individuals who have little knowledge of the industry and little interest in becoming experts. They are heavily influenced by third parties and judge success by their individual outcome.

3. What does the consumer market want from us? Exactly what they want from every consumer brand.

4. PriceServiceQualityExperienceAccess Price X Dell Geico Service X McDonalds Gerber Quality X Nike Stores BMW Experience X Access X

5. PriceServiceQualityExperienceAccess Price X Service X Patient centered care Publishing quality data PricePoint Quality X Experience Trans fat free Tobacco free X Eliminating visiting hours Access Wellness, prevention X

6. The competition will keep growing from the obvious to the not so obvious.

7. Technology will redefine the delivery of healthcare, in and out of the hospital, especially with millennials.

8. Chronic disease accounts for 86% of US healthcare costs, which can be reduced by enabling the healthcare ecosystem with innovative technology.

11. US Healthcare in the 21 st Century Purchase + Delivery Change Forever

12. There is much more. And hospitals are getting ready. Healthcare Get insights and strategies on capital structure, mergers and acquisitions, financial and capital planning, retail and virtual healthcare, physician strategies, population health/value-based care, and understanding and managing change.