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H OW TO H ANDLE AN E MOTIONAL E MPLOYEE PRESENTED BY KATIE GILLEY
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I NTRODUCTION Defining my topic Why is effective communication so important to this topic? What is in it for YOU?
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W HAT ’ S ON THE AGENDA TODAY ? How can an emotional employee effect an organization? Common employee emotions which Managers need to handle effectively How should Managers handle these emotions? Conclusion
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HOW CAN AN EMOTIONAL EMPLOYEE EFFECT AN ORGANIZATION? Job Performance Decision making Creativity Teamwork The working environment Turnover
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C OMMON EMPLOYEE EMOTIONS M ANAGERS NEED TO HANDLE EFFECTIVELY Crying due to: - death of a family member - bullying in the workplace - stress Anger due to: - frustration with another employee - organization not recognizing achievements - excessive workload Depression
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H OW SHOULD M ANAGERS HANDLE THESE EMOTIONS ? Crying –Requires understanding Take the employee to a private room Offer tissues and something to drink...not alcohol Never cradle or hold an employee...sexual harassment suit waiting to happen. Give the employee time to compose themselves Use calm and sympathetic tone of voice Don’t push to find out what is going on. If they want to talk, they will talk Offer the employee a chance to go home early and check on them to show you are concerned for their wellbeing.
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H OW SHOULD M ANAGERS HANDLE THESE EMOTIONS ? Anger – Action needs to be taken! Make it clear that he or she must cool down before you take any action. Ask the employee to explain the reason for their anger. Angry employees want to be heard so let them speak or they will go else where! Need to know that the issue will be investigated or dealt with promptly and solutions will be made Follow up with the employee once resolved
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H OW SHOULD M ANAGERS HANDLE THESE EMOTIONS ? Depression – Tread Carefully Manoeuvre the employee into a private room Do not convey any kind of judgement within this conversation Ask gently whether the employee is feeling down or unhappy. State your willingness to help the employee If the employee is willing to talk be a good listener, if they start to cry then let them. Recognise that depression is more serious than crying or anger. If necessary, the Manager may need to recommend serious steps; for example leave of absence or external counselling.
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C ONCLUSION Why deal with emotional employees? What are the advantages of effectively communicating to emotional employees. There are different strategies to deal with different emotional employees.
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THE END...THANK YOU!
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