1. Patients Voice Conference June 2014 Greg Cox Lynn Rutland

2. How We Compare to Other Ambulance Trusts (YTD 8 th June 2014) 2014 YTD Performance (w/e 8/6/14) ServiceRed1Red2Red19 East Midlands74.8%75.7%95.5% East of England67.1%60.8%90.4% London74.5%69.5%96.0% North East74.7%75.5%94.9% North West74.0%75.0%95.9% South CentralNo figures supplied South East CoastNo figures supplied South West75.4%75.7%95.2% West Midlands80.9%77.0%97.2% YorkshireNo figures supplied Combined Trusts YTD Performance (Calculated on available data entries) 74.5%72.7%95.0%

3. EMAS Responses April 2013 – March 2014 579,392 Emergency Responses to 999 calls across EMAS 24,646 Emergency Responses within Mansfield and Ashfield CCG (4.3%) 14,294 Emergency Responses within Newark and Sherwood CCG (2.3%)

4. Top 5 Responses for Chief Complaints by CCG

5. Operational Core Performance – Year to Date

6. Our Key Achievements: Improved performance Improved quality - reaching more patients in a timely manner Expansion of the Clinical Assessment Team Improvements in EOC including more consistent and timely welfare calls GP and Consultant Paramedic in EOC ECP relaunch with local GPs working together, improvements seen already with increase in use by GPs Listening into Action launched New operational management structure deployed with stable Executive team Financial breakeven achieved

7. Community First Responder (CFR) Schemes In the Newark and Sherwood CCG Area Syerston Elston Hawksworth North Muskham Southwell Clipston Edwinstowe Ollerton Farnsfield New Balderton Farndon Fernwood South Clifton Responders in this area cover include EMICS Doctors and MFRs (Paramedics)

8. Community First Responder (CFR) Schemes In the Mansfield and Ashfield CCG Area Mansfield + EMAS CFR Car Mansfield Woodhouse Rainworth (new) Blidworth Ravenshead Tibshelf Sutton in Ashfield +EMAS CFR Car Ashfield (cover Kirkby and Sutton in Ashfield) - final stages of set up Received several enquiries in relation to CFR volunteers Responders in this area cover include EMICS Doctors and MFRs (Paramedics)

9. Thank You