1. Clinical Pathology Quality Dashboard October 2009

2. Clinical Pathology Quality Dashboard Inpatient Phlebotomy First AM Blood Draws

3. Clinical Pathology Quality Dashboard Inpatient Phlebotomy First AM Blood Test Results: PT/PTT, CBCP, and Comprehensive Panel

4. Inpatient Phlebotomy Draws Clinical Pathology Quality Dashboard

5. Turnaround Times Point of Care service began

6. Clinical Pathology Quality Dashboard Specimen Processing Turnaround Time Average Daily Turnaround Time + 1 standard deviation for Inpatient Specimens going to Chemistry

7. Clinical Pathology Quality Dashboard Molecular Diagnostics Laboratory

8. Clinical Pathology Quality Dashboard Chemistry In-Lab Turnaround Times

9. UMHS Blood Product Utilization Clinical Pathology Quality Dashboard

10. CAP Proficiency Testing 1st Quarter FY 2010 Clinical Pathology 318 = Number of Challenges 99% = Satisfactory Results Anatomic Pathology 0 = Number of Challenges N/A = Satisfactory Results Department Total 318 = Number of Challenges 99% = Satisfactory Results

11. Clinical Pathology Quality Dashboard CP Financial Measures *excludes Blood Bank and Phlebotomy

12. Build of non-Mayo sendouts as “orderables” Re-start lost/misplaced specimen initiative Urinalysis “positive” result link to trigger urine culture: a “new test” Multidepartment initiative to improve mail-in process for monitored anti-rejection transplantation medications Clinical Pathology Quality Dashboard Clinical Laboratory Operations Initiatives

13. Establishment of uniform and improved result-reporting convention for fecal occult blood testing in Health Centers Clinical Pathology Quality Dashboard Clinical Laboratory Service Enhancements

14. Congratulations and Thank You to the entire Blood Bank/Transfusion Medicine group for a very successful AABB inspection. Kudos to all Clinical Laboratories for improvement in CAP Proficiency Testing performance (up to 99% satisfactory in first quarter of FY10). Selection of “Lab Error Reduction – A Lab Ambassador Success Story” poster to be feted on October 27-28, 2009 as part of the UMHS Quality Month Celebration. Team members: Jennifer Andreoli, RN; Kathleen Gower, LT; Susan Clozza, CT(ASCP). Clinical Pathology Quality Dashboard Kudos