1. What is Travel Risk Management?
Andy to complete and present
What is Travel Risk Management?

2. Travel Risk Management is…
PREVENTION
Travel Risk Intelligence
Pre-Travel Training
Formal Travel Risk Management Plan
MONITORING
Itinerary Traveler Tracking
GPS/Personnel Tracking
Automated Alerts
Ongoing Monitoring of Situations
RESPONSE
24/7 Medical & Security Response
Assistance and Evacuation

3. There Is
A Lot At Stake

4. 87%
Of cases in which employers were sued by an employee (or his/her survivors) over failure to provide duty of care were lost by employers.
50+
Percent of employees would consider taking legal action against their employer in the event of a mishandled emergency.
The bottom line is, employers lose when a travel risk management plan fails to protect.
Source:
1 Dr. Lisbeth Claus, human resources professor at Willamette University

5. Gaps Exist In Companies’ TRM Programs
Even the companies that do offer a DOC program, many of them have gaps.
Review stats…
So how do companies prepare travelers and protect their organization? With a comprehensive plan that incorporates prevention, monitoring and response. We know that all risks can’t be avoided but proper preparation can reduce some of these risks.
Source: May 2012 study by ORC International on behalf of Europ Assistance USA

6. Companies Need Guidance. . .
63% of companies said they don’t have a TRM program in place1
Don’t Believe “it” will happen
Don’t feel legally obligated
Think insurance alone is TRM
From the employers perspective, 63% admitted they don’t have a comprehensive DOC program in place. There are three core beliefs that are behind this alarming number:
“head in the sand” – They don’t believe they are at risk.
“apathy” Don’t feel legally obligated.
They are “putting it off” - they recognize the exposure, they know there are solutions out there but they either don’t know where to start or simply haven’t devoted the time to tackling the project.
Once again, this is where a trusted advisor plays a big role….in all 3 scenarios.
A 2011 poll of companies by StarCite

7. Key Considerations For Advising Your Clients on Travel Risk

8. Before Travel Do your clients track their business travelers?
Do your travel services fit into the clients overall travel security policy?
How is compliance of these processes enforced?
Do you provide medical and security advice for business travelers?
Andy will ask questions of Jay and Erin:
To Jay – is it the responsibility of the risk manager to create the overall plan, or should they rely on their broker? (Answer is both)
To Erin – As a travel risk expert, how do you weigh the cost of the various program components vs the level of protections you provide to your travelers?
Open to add other questions here. This will be the last slide before attendee questions, so we can add any other topics as needed.

9. During Travel Do your clients:
Have the ability to communicate with employees while they are traveling?
have an internal team established to respond to medical or security events?
provide access to medical and security assistance to business travelers?
Do your clients have an integrated solution for travel, medical and security issues that also includes payment via appropriate insurance policies?
Andy will ask questions of Jay and Erin:
To Jay – is it the responsibility of the risk manager to create the overall plan, or should they rely on their broker? (Answer is both)
To Erin – As a travel risk expert, how do you weigh the cost of the various program components vs the level of protections you provide to your travelers?
Open to add other questions here. This will be the last slide before attendee questions, so we can add any other topics as needed.

10. After Travel
Do your clients have a process in place to debrief travelers upon return from their trip?
Do you have an established process to work with your clients to test and revise their travel security policy?
Andy will ask questions of Jay and Erin:
To Jay – is it the responsibility of the risk manager to create the overall plan, or should they rely on their broker? (Answer is both)
To Erin – As a travel risk expert, how do you weigh the cost of the various program components vs the level of protections you provide to your travelers?
Open to add other questions here. This will be the last slide before attendee questions, so we can add any other topics as needed.

11. Integrating Insurance & 3rd Party Services
Andy to complete and present
Integrating Insurance & 3rd Party Services

12. Integrate Insurance Into Your TRM
Ask your travel risk management partners to help your clients integrate the policies into their response model
No need for travelers to know which policy covers what type of incident
One number for your clients and let your provider handle tapping into the right policy
One Phone Number
Policy A
Policy B
Policy C

13. Why Should a TMC Care?
TMCs are the first interaction point for the business traveler and are in a unique position to offer preventative travel risk management solutions
Offer clients one-stop-shop for travel services
Client Retention
Revenue Potential

14. QUESTIONS