1. 1 CONFLICT RESOLUTION TRAINING BY Shelby House

2. 2 Purpose Help junior high students resolve conflicts in a healthy manner Help junior high students resolve conflicts in a healthy manner Understand how emotion influences reaction to conflict Understand how emotion influences reaction to conflict Define emotion as explained by emotion theorists Define emotion as explained by emotion theorists

3. 3 What is Conflict? 1. to come into collision or disagreement; be contradictory, at variance, or in opposition; clash: 1. to come into collision or disagreement; be contradictory, at variance, or in opposition; clash: 2. to fight or contend; do battle. 2. to fight or contend; do battle. 3. a fight, battle, or struggle, esp. a prolonged struggle; strife. 3. a fight, battle, or struggle, esp. a prolonged struggle; strife. 4. controversy; quarrel: conflicts between parties. 4. controversy; quarrel: conflicts between parties. 5. discord of action, feeling, or effect; antagonism or opposition, as of interests or principles: a conflict of ideas. 5. discord of action, feeling, or effect; antagonism or opposition, as of interests or principles: a conflict of ideas. 6. a striking together; collision. 6. a striking together; collision.

4. 4 What Doesn’t Work? Yelling, refusing to change or compromise, refusing to work out the conflict, name calling, hitting, walking out, belittling, etc. Don’t be a bully!

5. 5 What does work? Negotiation and Mediation – listening to the issues of each side and coming to middle ground Keeping a positive attitude – willingness to resolve conflicts

6. 6 Identify the Issues  Use “I” Messages to explain your own concerns, needs and basic goals  Use reflective listening to hear and acknowledge the other’s needs and basic goals  Evaluate exactly what each of your actual needs are with the problem. List needs.  Don’t accept sudden promises not to cause the problem

7. 7 What are Emotions? AngerAnxietyBoredom DespairDisgustContempt Embarrasse d EnvyFear HelplessPowerlessTrustingCalmPeaceActiveHappyAppreciationLove EmpathyExcitementFriendly SatisfactionPrideWorry DESTRUCTIVE CONSTRUCTIVE

8. 8 You are how you Feel How does emotion serve you? How does emotion serve you? Emotion Theorists proved experiencing an emotion requires both bodily response and an interpretation of the bodily response. Emotion Theorists proved experiencing an emotion requires both bodily response and an interpretation of the bodily response. How you feel determines how you react. How you feel determines how you react.

9. 9 Be the Change! Do not expect other people to change. Be the change you want to see. Do not expect other people to change. Be the change you want to see. Don’t worry, be happy! Don’t worry, be happy!

10. 10 Review √ Helped junior high students resolve conflicts in a healthy manner √ Understood how emotion influences reaction to conflict √ Defined emotion as explained by emotion theorists