1. VA Benefits Centralization – Streamlining the Process
Nichole Mancone, Ed.D.
Tarrant County College
SACRAO 2016
Oklahoma City, OK

2. Tarrant County College
Campuses
Northeast Campus
Northwest Campus
South Campus
Southeast Campus
Trinity River Campus
TCC Connect
Eight other learning centers throughout Tarrant County

3. Tarrant County College
Undergraduate Enrollment
Fall ,705 students (unduplicated)
Veteran Students:

4. Processing Prior to Summer 2014
Each campus managed it’s own processing
Led to inconsistency in the process
Varying turn around times
Hard to manage changes in rules and requirements from the VA

5. Reorganization
Three staff from five of the campuses moved to District Admissions and Records
Two Veterans Specialists rotate among the five campuses
Two Vet Success on Campus counselors rotate among the five campuses
District Director serves as District Certifying Official; Campus Registrars also can certify

6. How do we do it?

7. Technology
Before we reorganized, started working on workflows in imaging:

8. Technology
Process starts on campus or through WebAdvisor:

9. Technology

10. Technology

11. Technology

12. Technology

13. Technology

14. Workflow

15. How Did It All Work Out Thoughts and Observations Don’t start in Fall
Don’t be afraid to tweak where needed
Fall 2014 – 5 weeks
Fall 2015 – 2 weeks
Document, train, communicate
With everyone: staff & students

16. Contact Information
Nichole Mancone, Ed.D. District Director of Admissions and Records Tarrant County College