2. Inter-County Collaboration Locate Pilot Project Randy Dancer - San Bernardino rdancer@css.sbcounty.gov Sarah Honeycutt – Madera s.honeycutt@csa20ca.org Establishment Collaboration Julie Paik – Sonoma jpaik@sonoma-county.org Ayde Oropeza – Riverside Ayde.Oropeza@rcdcss.org Angelyn Ward-Grady – Riverside Angelyn.Grady@rcdcss.org Presenters

3. San Bernardino County Randy Dancer

4. San Bernardino/Madera County Locate Pilot Project ■San Bernardino and Madera Counties have entered into a shared services pilot project where staff from Madera County will work a segment of locate cases in the San Bernardino County caseload. ■The goal of this project is to locate employers and other assets on missing Non Custodial Parent’s in an effort to increase collections. Overview

5. Strategy 4,000 cases will be referred over the period of the FFY The following case types: ■Open Case ■Not pending closure ■No Bankruptcy ■Cases in a status of ENL or EFL ■Arrears and/or current support owing ■No payments since 9/1/2010 ■No active address for the NCP

6. Initial Outcomes ■500 cases have initially been referred ■Madera County has reviewed cases and has referred cases back to San Bernardino ■The following actions have been taken: ✷ Mods ✷ Closures ✷ IWOs

7. Service Quality ■Accuracy and timeliness ■Customer Satisfaction ■Service meets compliance

8. Madera County Sarah Honeycutt

9. Minerva Salas Paul Jordan Sherry Michaels Sarah Honeycutt Celi Maciel

10. Read case narratives - In all cases Inmate Locator http://www.cdcr.ca.gov/http://www.cdcr.ca.gov/ MEDS Local Jail Search Central Registry in Possible other State CSENET Transactions Facebook Locate Needs List Death Index

11. Participant Locate Tab—Review Rejected Data Request FPLS Locate Only & Locate Only Whereabouts Need. (Other States info) Parole Department Probation Departments The Work Number www.theworknumber.com/gov www.theworknumber.com/gov Document Images Internet Search Sites (Intelius, spokeo ) Search POP Declarations for new children

12. CALL EVERYONE All CP’s should be re-interviewed. Internet searches will provide related family. Search CSE & online for phone numbers and addresses. Search WWW.WHITEPAGES.COM for phone numbers of possible family and friends.WWW.WHITEPAGES.COM Call prior employers Be CREATIVE!

13. Mail the Semi-Annual Information Request to CP FS-DCSS-0060 Generate PM Checks FS-DCSS-0061 Generate Wage & Insurance Verification FS-DCSS-0230 Free Form Correspondence to NP, CP, Employers, Family, Apartment Complex, Possible family. FS-DCSS-0196 Generate Incarceration/Parole Locate FS-DCSS-0071

14. Always check the Prison Inmate Locator http://www.cdcr.ca.gov/ If age of NP is the same but unsure if the same NP send your locate letter to the prison for verification. Or attempt to call the prison. If the age and name are correct then proceed with next necessary action.

15. ■One of the most valuable tools we have as caseworkers. ✷ Search by SSN and Fuzzy Name (Shift + F10). ✷ SSI info ✷ Aided Status ✷ Current address & Phone Number ✷ Other people associated with in prior years.

16. ■CSENet transactions for locate help can always been sent to the state you think the NCP might be living. ✷ Normally you get a response within 4-5 weeks. Just keep checking your CSENet responses. Call the Other states central registry many times they have other cases in other states.

17. ■Locate can be a difficult issue. ■Use your imagination and allow the small clues to guide you. ■Use the resources you have in your office and most importantly pick up the phone and call everyone and ask questions. ■Always check MEDS. ■Good Luck!!!!

18. Sonoma County Julie Paik Darice Bolko

19. Sonoma/Riverside County Establishment Project ■Sonoma and Riverside LCSAs entered into a Shared Services Agreement for an Establishment Project. ■The Counties negotiated an agreement, signed off and then submitted it to the local Regional Administrator for State approval. ■State DCSS director immediately approved it.

20. Sonoma/Riverside County Establishment Project ■The goal of this project is to improve upon the federal performance measures.  For Riverside, Cases with a Support Order Established.  For Sonoma, Cost Effectiveness. ■The Counties agreed to make a back end fiscal adjustment for the cost of the services, not to exceed $415,000.

21. Caseload Identification ■The initial project began on October 1, 2010 for a one year term. ■Sonoma County received 5,000 establishment cases from Riverside County. ■Criteria for the 5,000 cases:  Case with no order  CP is not Foster Care  NP may or may not have an address  Case is not in pending closure  Paternity may or may not be an issue

22. Sonoma DCSS Actions Taken ■A new team was created in CSE for Riverside. Team Riverside was formed in Sonoma and is composed of four Sonoma Child Support Officers, one of whom is bilingual. Team Riverside performed the following tasks  Issued Summons & Complaint-Proposed Judgments  Reviewed for NCP Locate  Closed cases that meet case closure criteria ■Sonoma County made in-kind contributions of management and supervisory time and services and supplies.

23. Riverside DCSS Actions Taken ■Sonoma was provided with Riverside’s Policy and Procedural Manual, case processing instructions, and information including Riverside’s attorney alpha assignments, court locations and process server areas. ■All inquiries and questions received from Sonoma are handled by a Supervisor and/or Senior Child Support Liaison. ■Once an order is obtained, Riverside enters the order in CSE and reassigns the case to an Enforcement Team within Riverside.

24. Learning New Business Practices PracticesSonoma County DCSS Riverside County DCSS E-Filing with the Court NoYes Court Captions AKAs are included.No AKAs are included. Court Locations Sonoma one courtRiverside multiple courts Cost SavingWhen a hard copy S&C is needed for filing, generate the form on the Legal Activities Page and notify Riverside by e-mail. The forms will be printed locally thereby eliminating the need to mail the form.

25. Results to Date Data as of 07/31/11 Total Number of Cases Received 5,000 Cases Needing to be Reviewed (point in time) 0 Cases in Locate (cumulative) 2,009 Case reassigned back to Riverside (cumulative) 261 Cases to Order Defaults entered (cumulative) 134 Stipulation entered (cumulative) 60 Line 1 impact Case Closed/Transfer out (cumulative) 1,550 Case pending closure (point in time) 419 Lines 2 impact S/C-PJ issued (point in time) 71 S/C-PJ Pending service (point in time) 345 S/C-PJ served (point in time) 151

26. Shared Services Impacts Sonoma County DCSS Riverside County DCSS Projected Impact: Line 1 1,696 Decrease in Cases Open Projected Impact: Line 2 242 Increase in Cases with Support Orders Established Projected Impact: Cost Effectiveness 6 cents increase4 cents decrease Unintended Benefits: Goal 4 Additional 25 Cases Paying Towards Arrears Unintended Benefits: Goal 5 Additional $43,000 in Collections Distributed

27. Next Steps ■Final fiscal adjustment: $380,417 ■Due to the success of this agreement, Sonoma and Riverside extended the Shared Services Agreement for an additional year. ■Also, Sonoma and Los Angeles Counties have entered into a similar agreement for FFY 11 – 12.

28. Riverside County Ayde Oropeza Angelyn Ward-Grady

29. Impact on Federal Performance Measures ■There has been a helpful impact on our cases with orders FPM. The outcomes are what we expected on these case lists based on prior experience in working them. ■Allows Riverside staff to focus on cases needing an order for paternity and/or child support in which an address and employer is known for the NCP to maximize the establishment of orders, while Sonoma can spend more time on continuing locate establishment efforts.

30. Impact on Federal Performance Measures Sonoma Riverside Total # of Cases, 5,000 Cases in locate2,009 Cases pending closure/closed/transferred 1,969 Re-assigned261 Cases with legal actions, (Stips/defaults, S/C-PJ issued, pending service/served) 761 Cases in progress0 As of the end of July, Sonoma worked through the inventory. Over 40% are in locate, another nearly 40% are either pending closure or closed, more than 15% of the cases are in various phases of legal action: S/C-PJ have either been issued, are pending service or served, or defaults/stips have been entered, rest were reassigned back.