1. Business Writing by Adrianus T. Santoso, S.Pd.,M.Si

2. Business Writing Informal letter Formal letter

3. Business Writing Presentation of Business Documents Routine Business Documents Creative and Persuasive Documents

4. Business Writing Presentation of Business Documents: 1. Printed Stationery: a logo, company’s name, postal address, contact numbers, website address and email. 2. Parts of A Business Letter. 3. Language and tone: 10 steps to good business writing.

5. Business Writing Routine Business Documents: a. Enquiries and replies b. Quotations, estimates, and tenders c. Orders and their fulfillment d. Invoicing and statement of accounts e. Credit and status enquiries f. A typical business transaction

6. Business Writing Creative and Persuasive Documents: a. Complaint and adjustments b. Goodwill messages c. Reports and proposals d. Notice, advertisements e. Circulars f. Sales and voluntary letters

7. Business writing Parts of a business letter: 1. Letter Head, 2. Reference Number, 3. Date line, 4. Inside address, 5. Salutation

8. Business Writing: Parts of Business Letter: (continued) 6. Heading/ Subject. 7. Body of letter. 8. Complimentary close. 9. Signature 10. Name of Sender 11. Designation (department) 12. Enclosure or enclosed (if any) 13. Carbon Copy (if any)

9. Business Writing Parts of Business Letter: (continued) 14. Page number 15. Reference number 16. Date line 17. First line of the Inside address 18. The Closing section 19. Signature 20. Sender’s Name 21. Designation/Title 22. Encs./CC (if any)

10. Business Writing Practice

11. Business Writing 7 Deadly Sins of Working with E-mail: 1. Your e-mail message often bounce back, 2. You sometimes wish you could backtrack after sending a message, 3. You frequently interrupted by your e- mail,

12. Business Writing 7 Deadly Sins: 4. You have sometimes sent email when you know a telephone call would be better. 5. You haven’t deleted messages for a long time. 6. You have sent private/confidential email which you have latter regretted. 7. You sometimes send messages off quickly without a greeting or even attachment.

13. Business Writing If you have written a message in anger, leave it in your outbox for at least an hour. Then go back and look at it again. If you still feel the same way and want to send it, do so.

14. Business Writing Practice

15. Thank you and Keep on Practice adrianus_ts@yahoo.com