1. Project Two Developing and Receiving clients Correspondence

2. Teaching objectives To raise awareness of and practice writing formal correspondence

3. Teaching steps Step 1. Lead in Step 2. Vocabulary Step 3. Text A: Sending a quotation Step 4. Text B: Letters of acceptance Step 5. Classroom exercises Step 6. Assignment

4. Lead in How to write a business letter? ( kinds of correspondence) 1): Formal business writing : Memos/ Faxes/ Reports/ Enquiry/Complaints 2): Informal business writing : notes, e-mails…

5. Vocabulary ASAP (as soon as possible) Dept (department) Enc (enclosed) Excl (excluding) Incl (including) Ext (extension number) NB (note well) Wk (week)

7. Text A Sending a quotation

9. Differences between the fax, letter and e-mail Salutation Use of language familiarity

10. Difference

11. Text B letter of acceptance Reading

12. Match

13. Writing:

14. Writing Making reference Paragraph 1 I’m writing with reference to… Giving the reason for writing Paragraph 2 I am pleased to confirm Making a request Paragraph 3 Would it be possible to..? I would be grateful if you could… Signaling the end of the letter paragraph 4 I look forward to..

15. Suggested Answer to Writing Re: training course invoice 2948 Dear Mrs. Brooks Thank you for your letter and invoice of 24 May 2001. I am afraid we are unable to accept the invoice as only six participants attended the seminar, not eight. Moreover, training packs were included in the price. I would be grateful if you could send me a correct invoice for the training course. I look forward to receiving your reply. Yours sincerely Alan Pickering

16. Assignment: Simon Howe is leaving the company next week. You decide to have a farewell party for him. ● Write a notice to all your colleagues: informing them about the party saying when and where the party is inviting them to the party ●Write 30-40 words.

17. Thank you!