1. We showed 63 students this model: AskMe Menu of Services We can help you with:- Academic staff location Admissions queries Assessment queries Coursework submission Dissertation Submission Examination queries Feedback Mitigating Circumstances Forms/Evidence Submission Interruption queries PhD Thesis Submission Appeals & Complaints Timetable Queries We can also provide referrals to these services:- Accommodation Office Careers Service Counselling Service Credit Control Disability Support Office English Language Support International Advice Team IT Support Library Services Manchester Student Homes Occupational Health Student Fees Team Student Guidance Service Student Services Centre Students’ Union Study Abroad AskMe @ The School of Sports Science Visit us anytime 9 am – 5 pm, Monday to Friday. University Place, 3.206 Or, you can also contact us by phone or email:- Phone us on 0161 275 1234 Email us at sportscience@manchester.ac.uksportscience@manchester.ac.uk

2. 92% of students preferred this model Common comments from students were that this system would be easier, clearer, less complicated, more efficient, quicker, and more accessible. 96% would find single telephone number and email address contacts more helpful. “I like the idea of having a single place you can refer to whenever you have a problem” - undergraduate respondent.

3. September 2012 Recommendations Objective: to forge a culture of best practice in administrative service provision at School level in selected Schools by simplifying processes and improving visibility, improving the student experience and creating beacons of good practice within each Faculty. How: *Recruit volunteer Schools to participate in the scheme from September; *Standardise common opening hours of 9am-5pm; *Create a single telephone contact number, single email contact address for student enquiries; *Introduce a managed referrals process to ensure students are redirected in an appropriate, seamless manner; *Establish a core level of knowledge amongst all student-facing administrative staff. Requirements: *AskMe Branding *Information and training *Process mapping Result: The AskMe brand model is adopted by a number of Schools that will improve the quality of service provision, providing positive role models as well as feedback upon how the model can be refined to maiximise effectiveness.

4. September 2013 implementation goals A full report will be conducted to review the 2012 Beacons project and respond to feedback to refine and make further improvements to the model as required; Informed by the beacons project in 2012, the AskMe model will be rolled out into every School; A document will be drafted to define a set of minimum standards regarding the delivery of excellent student administration and support to which all central support services as well as Schools will be asked to adhere; An online AskMe “hub” will be created. The Hub will sit within the Crucial Guide and will act as a directory of the contact details for all Schools and central support services to improve and simplify visibility for staff and students alike. An Ask Me button that links to the relevant contact page will be available to all PSS staff to incorporate into their email signature.