1. SIM342

3. 3

4. 4 End users Web servers Application servers Data servers ? How do I know I have a problem? How do I isolate the problem? How do I diagnose the problem?

5. 5 IT/Ops App Owner Dev/QA Manage infrastructure and application delivery Identify deviations from acceptable behavior Isolate and coordinate problem resolution Manage infrastructure and application delivery Identify deviations from acceptable behavior Isolate and coordinate problem resolution Build applications and verify quality Improve application functionality Troubleshoot critical issues and resolve Build applications and verify quality Improve application functionality Troubleshoot critical issues and resolve Ensure application quality, reliability and performance Reduce MTTR and ensure customer satisfaction Ensure application quality, reliability and performance Reduce MTTR and ensure customer satisfaction

6. 6 Wall of Confusion

7. IT/Ops App Dev

8. 8 End users Web servers Application servers Data servers

10. IT/Ops App Dev

14. 14 Application Grouping Group By Search for:

26. Demo

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29. 29

30. Demo

31. Xbox Advisor – Application Status

33. www.microsoft.com/teched Sessions On-Demand & CommunityMicrosoft Certification & Training Resources Resources for IT ProfessionalsResources for Developers www.microsoft.com/learning http://microsoft.com/technet http://microsoft.com/msdn http://northamerica.msteched.com Connect. Share. Discuss.

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