1. Work Readiness Program Emotional Intelligence (EI)

2. What is Emotional Intelligence? Job success comes from a combination of mental, physical & emotional skills Job success comes from a combination of mental, physical & emotional skills EI is the ability to monitor your and other’s emotions and use that information to guide your thinking & behavior EI is the ability to monitor your and other’s emotions and use that information to guide your thinking & behavior Knowing how we & others feel, why we feel that way and what can be done about it! Knowing how we & others feel, why we feel that way and what can be done about it!

3. Key Factors to EI Emotional Intelligence is largely learned Emotional Intelligence is largely learned Since human interactions are largely based on emotions, EI is critical to group & organizational performance. Since human interactions are largely based on emotions, EI is critical to group & organizational performance.

4. Key Factors Emotional Intelligence is primarily maturity and character. Emotional Intelligence is primarily maturity and character. Emotional Intelligence is a key factor in leadership and high-skilled employment positions. If you want to move up, improve your EI! Emotional Intelligence is a key factor in leadership and high-skilled employment positions. If you want to move up, improve your EI!

5. Elements of EI Self-Awareness Self-Awareness Self-Regulation Self-Regulation Self-Motivation Self-Motivation Empathy Empathy Effective Relationships & Social Skills Effective Relationships & Social Skills

6. Self-Awareness Self-awareness is the Foundation of EI Self-awareness is the Foundation of EI It is knowing what we are feeling at the moment, having a realistic assessment of capabilities and being self confident. It is knowing what we are feeling at the moment, having a realistic assessment of capabilities and being self confident. The more we know about ourselves, the better we can control behavior! The more we know about ourselves, the better we can control behavior!

7. Self-Regulation Controlling our emotions so they do not interfere with the tasks at hand. Controlling our emotions so they do not interfere with the tasks at hand. Helps us to act intentionally rather than reactively. Helps us to act intentionally rather than reactively. Strong self-regulation leads to better self control, trustworthiness, adaptability and innovation! Strong self-regulation leads to better self control, trustworthiness, adaptability and innovation!

8. Self-Motivation Is the ability to direct the power of our emotions toward a purpose which will motivate and inspire us. Is the ability to direct the power of our emotions toward a purpose which will motivate and inspire us. High self-motivation leads to goal achievement, commitment and improved success. High self-motivation leads to goal achievement, commitment and improved success.

9. Empathy Tuning into the emotions of others Tuning into the emotions of others Responding to others appropriately Responding to others appropriately Seeing things from another person’s perspective Seeing things from another person’s perspective Listening and understanding Listening and understanding

10. Social Skills Leads to successful interactions Leads to successful interactions Handling emotions in social situations well Handling emotions in social situations well Being effective at persuading and leading Being effective at persuading and leading Being effective in negotiation and teamwork. Being effective in negotiation and teamwork.

11. Disclaimer This workforce solution was funded by a grant awarded under the President’s Community-Based Job Training Grants as implemented by the U.S. Department of Labor’s Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use by an organization and/or personal use by an individual for non-commercial purposes is permissible. All other uses require the prior authorization of the copyright owner. This workforce solution was funded by a grant awarded under the President’s Community-Based Job Training Grants as implemented by the U.S. Department of Labor’s Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use by an organization and/or personal use by an individual for non-commercial purposes is permissible. All other uses require the prior authorization of the copyright owner.