1. What do managers need to develop?

2. Key Skills/Competencies
Intrapersonal Skills
Interpersonal Skills
Leadership Skills
Business Skills

3. How Competencies are Learned
Intrapersonal Skills
Interpersonal Skills
Leadership Skills
Business Skills
Simulations/Role plays
Self Awareness Inventories
Readings 3

4. Define learning What is learned Types of Learning
Acquire a new/enhanced mental model
Changes in behaviour (or behavioural capacity)
What is learned
Evaluate mental models of self and other’s expectations of self
How mental models are expressed in behaviours

5. Examples of Intrapersonal Skills
Emotional Stability
Self confident, positive moods, not easily frustrated/upset
Self Control
Restrain impulses, stay focussed, follow routines
Attitudes toward authority
Follow rules and respect procedures, ease of supervision
This course focuses on these intra personal skills because they have been shown to be related to a variety of career outcomes like job satisfaction, performance ratings, supervisor satisfaction with employee, career achievement
Conscientiousness maps onto self control
Agreeableness maps onto attitudes toward authority

6. Examples of Interpersonal Skills Initiate, build, maintain
Social Skills
Put oneself in the place of another person and try to understand what the person expects in an interaction
Self-monitoring
Incorporate information about other person’s expectations in one’s subsequent behaviour
e.g., Regulating oneself when interacting with supervisor
Self Control
Stay focused on the other person’s expectation
E.g., supervisor’s expectation of being treated with respect
Social skills are a combination of empathy & extraversion

7. Examples of Leadership Skills
Motivating subordinates
Performance feedback
Goal setting
Building positive relationships with each team member
Developing & communicating vision
Persuasion
Using charisma to project vision
Persistence
Part of self-control
Examples of motivating others are setting goals during performance feedback sessions
Part of developing and communicating vision is to setting strategic goals
Being persistent is to develop behaviors that are part of conscientiousness

8. Examples of Business Skills some already covered in other classes
Negotiation
E.g., Salary packages, Business contracts
Decision Making & Problem Solving
Budgeting, Cutting costs, Organizing reports
Planning
Forecasting costs and revenues
Evaluating Performance HR
Business strategy
Profitability, good customer service

9. Methods of Evaluation Mid-semester role-play Analysis
Worth 20%
Take home
During Final Exam Period
Have qs to practice on
Write in exam room
worth 20%

10. Methods of Evaluation Class Participation Worth 10% Class Discussion
coupon
Preparation for role plays
Credit /no credit

11. Methods of Evaluation Individual 10 pg or less Final Paper
Worth 30%
Requirements covered in separate class (posted on website)
Individual 3 min Oral Presentation
Worth 20%