1. Assertive and Responsible Communication in Nursing Barbara Donik

2. Distinguish between assertive, nonassertive, and agressive communication Identify a three step process to build assertiveness skills Identify assertive rights Explain the DESC script for developing an assertive response 2 OBJECTIVES

3. 3 BEING ASSERTIVE; BEING RESPONSIBLE

4. THE KEY TO SUCCESSFUL RELATIONSHIPS IS THE ABILITY TO EXPRESS MY THOUGHTS, IDEAS AND FEELNGS! BEING CLEAR ABOUT MY NEEDS AND RESPECTFUL IN LANGUAGE AND BEHAVIOR BEING CONFIDENT 4 ASSERTIVE COMMUNICATION:

5. RESPONSIBLE ? RESPONSIBILITY 5

6. ASSERTIVE NONASSERTIVE 6 CHARACTERISTICS OF ASSERTIVE AND NONASSERTIVE COMMUNICATION

7. If I am assertive other people will be upset, hurt by it, or angry with me If someone gets angry with me, I will be devastated. Assertive people are seen as cold and self- serving. It is wrong for me to turn down legitimate requests 7 WHICH IRRATIONAL BELIVES ARRISE WHEN WE ARE ANXIOUS ABOUT BEING ASSERTIVE

8. Describe the situation Express what you think and feel Specify your request Consequences 8 DESC script

9. The use of „I statement“ When you are telling me that (describe the situation) …… I feel very sad (express feelings - thinking) next time (specify your request) …… I will be glad ….. (consequences). 9 Assertive techniques

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11. Active listening I listen and hear SummarizeMirrored 11 Assertive techniques

12. https://www.youtube.com/watch ?v=NW-_od0DuOk 12

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