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Published byCarmel Caldwell Modified over 9 years ago
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Welcome to: Tailoring CCSAS Training to the Needs of Your Organization
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Workshop Presenters: Tom Boyle, Region 4 Training Coordinator Riverside County DCSS Gloria Land, Region 5 Training Coordinator Orange County DCSS Lori Lawson, Region 2 Training Coordinator Santa Clara County DCSS
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Workshop Purpose: To assist LCSA trainers in tailoring CCSAS training to meet the needs of their organization
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Workshop Purpose: “…Learn how to precisely identify training needs, determine outcomes, gather and analyze information for the needs assessment, and prepare an action plan.
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California DCSS Definition of Training Training is the process of employing a formal program of instructional methods and techniques through lesson plans, trainers, mentors, and/or instructional devices, for the purpose of developing the competencies that enrich and enhance the performance level of child support staff.
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Tailoring CCSAS Training Workshop Subjects: Precisely identify training needs. Gather and analyze information. Prepare an action plan.
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Tailoring CCSAS Training Precisely identify training needs: -- What “should” the employees be doing? and -- What are the employees “currently” doing? The difference “Performance Gap” Is there a ‘Performance Gap’?
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Tailoring CCSAS Training -- Exactly, what is the performance gap or problem? -- Is the problem worth pursing? -- Can fast ‘fixes’ resolve the problem? Acquire an understanding of the ‘Gap’ or “Problem’ -- Is the ‘Problem’ a true “Training Issue?” Precisely identify training needs:
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Tailoring CCSAS Training Step 1 – Identify problem or the challenge Step 2 – Determine how you are going to collect ‘data’. What are the steps to doing a Training Needs Assessment? Step 4 – Develop solutions. Step 5 – Consider costs & benefits. Step 3 – Collect and analyze your data Step 6 – Communicate results to management. Precisely identify training needs:
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Tailoring CCSAS Training Agreed upon performance problem/gap Bottom Line, you have: Proposed training to solve performance problem/gap. Measurements that determine success of training Precisely identify training needs:
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Tailoring CCSAS Training Gather and analyze information Next Steps or Actions: Action Taken: Management and you: Have agreed to a performance gap/problem. Have agreed that “training” is needed. Review your ‘Training Needs Assessment’.
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Tailoring CCSAS Training Gather and analyze information Are there any “Prerequisites?” Research for any existing training curriculum. Review Policies & Procedures for current details.
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Tailoring CCSAS Training Gather and analyze information If “New” training curriculum must be developed, you will need to author: Performance Problem statements Course Objectives
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Tailoring CCSAS Training Prepare an Action Plan Decide what will be delivered. Decide how it will be delivered. Develop a training outline or plan. Put together training material. Prepare a training schedule & implement it. Decide how to measure success.
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Tailoring CCSAS Training What Now?? We have: Identified the performance gap Completed a needs assessment Developed an Action Plan.
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Tailoring CCSAS Training Answer: Maybe!Then, Maybe Not! You may need to run a ‘Pilot’ and Did the training eliminate the performance gap?
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Tailoring CCSAS Training Conduct a “Pilot” or “Mock” Session What is a “Pilot?” Why do a “Pilot?” Who attends a “Pilot?” What is the objective of a “Pilot?” What else should I remember about a “Pilot?”
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Tailoring CCSAS Training Conduct Training Conduct Training: Always remember how you felt when you were one of “them” While conducting training, remember; Psychological environment Physical environment Learner’s needs, interests, and values.
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Tailoring CCSAS Training Evaluate your success: Level 1 – Student evaluations (smile test) Level 2 – Performance testing (hands on) Level 3 – Has job performance improved? Level 4 – Bottom line change (results)
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Tailoring CCSAS Training Food for thought... K.I.S.S.S.S. Kisss “Keep it simple, short, and satisfying s for the students.” The 3 “Ts” of Teaching: Tell them what you are going to tell them. Tell them. Tell them what you told them.
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Tailoring CCSAS Training Information Retention: 10% -- Read 20% -- Hear 30% -- See 50% -- Hear and See 70% -- Say 90% -- Say and Do
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Tailoring CCSAS Training Summary and Review
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Tailoring CCSAS Training Thank you for Attending… Have a Great Day !
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