1. Copyright © 2002 Silicon Plains Technologies, Inc. Enterprise Content Management Think Big, Start Small, and Build on Success Presented by John Lockard Vice President Silicon Plains Technologies, Inc. http://www.sptech.com

2. Copyright © 2002 Silicon Plains Technologies, Inc. Company Background Vice President of Silicon Plains Technologies A VAR and Consulting Company Specializing in Content Management and e-Business Solutions IBM Distinguished Partner of the Year for North America, 2001

3. Copyright © 2002 Silicon Plains Technologies, Inc. SPTech Experience Member of both the IBM Data Management and Cross Brand Advisory Council Author “The Enterprise Information portal Cookbook”

4. Copyright © 2002 Silicon Plains Technologies, Inc. AIIM Definition of ECM Enterprise Content Management

5. Copyright © 2002 Silicon Plains Technologies, Inc. Session Theme Think Big… Think Enterprise Start Small Build on Success

6. Copyright © 2002 Silicon Plains Technologies, Inc. What is Content Management Computer generated output, and incoming electronic documents Incoming paper documents Collaboratively produced PC documents Capture Store Manage Distribute Retrieve Workflow Multi-media objects E-mail

7. Copyright © 2002 Silicon Plains Technologies, Inc. What is a BIG ECM system Core Document Capture System OCR or DB Lookups for Indexes Fax Server Web Self Service Web grows to Portal Web Content Management Document Management - Word Processing Documents Digital Assets

8. Copyright © 2002 Silicon Plains Technologies, Inc. What is a BIG ECM system (cont.) Videos Voice E-mail archive LOB Integration Workflow Print Stream (Cold/ERM) Report Distribution CAD

9. Copyright © 2002 Silicon Plains Technologies, Inc. Multiple Locations

10. Copyright © 2002 Silicon Plains Technologies, Inc. Success Factors End User Involvement Identify Training Issues Early – –Document prep, scan, and index Keep on schedule – –Allow Time for unplanned issues Evaluation Criteria Test, Test, Test Manage end-user expectations Start Small, Build on Success

11. Copyright © 2002 Silicon Plains Technologies, Inc. Where to Start? Look for areas with the greatest inefficiencies Don’t start too small Look for ROI Departmental Technology Buy-in

12. Copyright © 2002 Silicon Plains Technologies, Inc. Case Studies Customer with an outdated ECM Solution Customer without an ECM Solution (First Implementation)

13. Copyright © 2002 Silicon Plains Technologies, Inc. Questions? Thanks!