1. Tina Lewis Rhossili Bay, Swansea

2. Support our people People priorities Your role as leaders Supporting our people to play their part…

3. Improving conservation Engaging supporters Resources and skills

4. You are the National Trust

5. Our People Strategy: External context Emerging from recession; reducing levels of unemployment Technology changes and impacts Greater competition for scarce resources, more mobility, more values driven Growing wage inequality, heightened union activity People working for longer, more blending of work and home life Greater level of scrutiny and challenge for charities Different employee motivations

6. Our People Strategy: Internal context High levels of pride and commitment Growing staff levels – 26% increase Growing visitor numbers with higher expectations Ageing workforce in some key professions Dramatic changes to our finance model Big opportunities presented by SSP Change is likely to become the norm

7. So far…

9. Our KPIs Staff satisfactionVolunteer recommendation Operational line

10. Below the headlines Volunteers Staff Headline 75% of MYvolunteering users are satisfied Increase of 37% understanding of the Trust’s strategic priorities Increase of 16% feel their role contributes to the strategic priorities Headline 94% understand strategic priorities Leadership scores have all increased Line managers leading better

11. The National Trust is a great place to volunteer and work

12. Building capability and confidence Supporting you in your role and developing your skills and knowledge Being efficient and sustainable Streamlining systems and processes to make it easier to perform your job Becoming more flexible and agile Planning better and being ready for change Working together Helping create a climate of success Our four focus areas

13. Building capability and confidence Supporting you in your role and developing your skills and knowledge Discipline reviews and SSP Great people skills Embed our work to date

14. SSP benefits Improve and simplify policies Clearer accountabilities Being efficient and sustainable Streamlining systems and processes to make it easier to perform your job

15. Better management information Flexible, optimal structures Simpler ways to move our people resources Clear career paths Becoming more flexible and agile Planning better and being ready for change

16. Expert Flexible Efficient Energised Collaborative Creating the climate

17. Embed our Values and Behaviours Employer reputation Rewards, benefits and recognition Improved communication Working together Combining our strengths to create a climate of success

18. Playing our part as leaders