2. CONFLICT The Clash of WANTS & NEEDS – - Between Countries – for control of Resources. - Between Cultures/Races/tribes – to exist, Survive & Prosper. - Within Organisations – for Addl. Benefits. - Between Individuals – for what ???? - Within an Individual – because of ????

3. LEVELS OF CONFLICT Intrapersonal Intrapersonal Inter-Personal. Inter-Personal. Intragroup. Intragroup. Inter-Group. Inter-Group. Intraorganisational. Intraorganisational. Inter-Organisational Inter-Organisational

4. Intrapersonal Conflicts Conflict from frustration. Conflict from frustration. Goal Conflict. Goal Conflict. Role Conflict. Role Conflict.

5. Conflict from Frustration NEEDDRIVE BARRIER GOAL FRUSTRATION

6. Types of Barriers. EXTERNAL EXTERNAL SOCIAL. SOCIAL. NON – SOCIAL NON – SOCIAL Less Lasting INTERNAL More Lasting

7. DEFENCE MECHANISMS AGGRESSION. AGGRESSION. WITHDRAWAL. WITHDRAWAL. FIXATION. FIXATION. COMPROMISE. COMPROMISE.

8. GOAL CONFLICT APPROACH – APPROACH. APPROACH – APPROACH. APPROACH – AVOIDANCE. APPROACH – AVOIDANCE. AVOIDANCE – AVOIDANCE. AVOIDANCE – AVOIDANCE.

9. ROLE CONFLICT YOU as FatherHusbandEmployeeFriendSon

10. Extent of Undesirable Effects from ROLE CONFLICT Depends on --- Awareness of Conflict. Awareness of Conflict. Acceptance of Pressure. Acceptance of Pressure. Tolerance of Stress. Tolerance of Stress. Personality Make-up. Personality Make-up.

11. INTER-PERSONAL CONFLICT PERCEPTIONS. PERCEPTIONS. SELF – CONCEPT. SELF – CONCEPT. TRANSACTIONS. TRANSACTIONS. PERCEPTIONS. PERCEPTIONS. SELF – CONCEPT. SELF – CONCEPT. TRANSACTIONS. TRANSACTIONS.

15. Problems with Problems with SELF - CONCEPT I AM OK -- YOU ARE NOT OK. I AM OK -- YOU ARE NOT OK. I AM NOT OK -- YOU ARE OK. I AM NOT OK -- YOU ARE OK. I AM NOT OK -- YOU ARE NOT OK. I AM NOT OK -- YOU ARE NOT OK. I AM OK -- YOU ARE OK. I AM OK -- YOU ARE OK.

16. TRANSACTIONS & HUMAN BEINGS TRANSACTIONAL ANALYSIS

17. Nature of A Human Being Traditionally : GOOD & BAD. Sigmund Freud: Super Ego -- Ego -- ID Dr,Eric Berne : Transactional Analysis.

18. P arent A dult C hild Typical Human Being

19. C RITICAL P ARENT N URTURING P ARENT A dult N ATURAL C HILD A DAPTED C HILD L ITTLE P ROFESSOR Structural Analysis

20. CP NP A NC AC LP Structural Analysis

21. TRANSACTIONS When Human Beings interact with each, “TRANSACTIONS” take place between them. Such Transactions can be – “COMPLEMENTARY” or “CROSSED”

22. P A C Complementary Transaction Complementary Transaction P A C

23. A Complementary Transaction -Good Morning. - Very Good Morning. C A P C A P

24. A Complementary Transaction -Where are you going ? - I am going home. C A P C A P

25. A Complementary Transaction -When can I meet you ? - Tomorrow morning. C A P C A P

26. A Complementary Transaction -Papa, where is Mummy, I am scared. - Don’t worry Beta. She is at home. C A P C A P

27. P A C Crossed Transaction Crossed Transaction P A C

28. Crossed Transaction - Where are you going ?? - None of your business !! P A P C A C

29. Crossed Transaction - How is business ?? - I don’t have tell you !! P A P C A C

30. Crossed Transaction - How are you ?? - Mind your own business !! P A P C A C

31. Crossed Transaction - You are always drinking. -Shut up and mind your own Business. P A P C A C

32. CONFLICT CONTENT FACTS :People see the same Facts from distinctly different viewpoints. METHODS : People disagree on how to do something. GOALS : The goals towards which people work are different. VALUES : People differ in their basic values.

33. 5 Basic Methods for Resolving Conflict 1.AVOIDANCE. 2.ACCOMMODATING. 3.WIN – LOSE. 4.PROBLEM SOLVING. 5.COMPROMISING.

34. Behavioral Styles For Conflict Situations

39. Love Life is a school. Those who learn to love and help others graduate with honors! Life is a school. Those who learn to love and help others graduate with honors!

44. DRIVEDRIVE

45. Conflict from Frustration NEEDDRIVE BARRIER GOAL FRUSTRATION