1. Pre-Show, the session will start shortly Real Time Webinar Pre-show “Real Time: The Next Major Advance in Agency Work Flow” will begin shortly

2. Pre-Show, the session will start shortly “Real Time is much easier and faster than going through a Web site....you don't have to login in or type in a policy number to get policy info.” Ivette Matos, Account Representative Allan M. Block Agency, Inc., Tarrytown, N.Y.

3. Pre-Show, the session will start shortly On Real-Time Billing Inquiries: “Responding to customer billing inquiries used to be a three-step process: (1) the client called the agency (2) the agent called the carrier (3) the agent then returned the client call. Now we are able to service most billing inquiries in a once- and-done manner.” Lisa Parry-Becker Parry Insurance, Langhorne, Pa.

4. Pre-Show, the session will start shortly On Real-Time Rating: “The carrier Web site approach to rating requires us to: 1. Log on to each site; 2.Remember the unique password; 3.Navigate to the proper screen; 4.Enter the same data multiple times; and 5.Train agency staff on each carrier’s workflow. Real Time remedies each one of these inefficiencies.” Cyndy Smith Haylor, Freyer & Coon, Syracuse, N.Y.

5. Pre-Show, the session will start shortly On Real Time Time Savings: “The implementation of real-time inquiries in our agency has freed up 5.5 hours per month per CSA! “We are using that time savings to institute a formal contact program to reach out to our best customers and truly be trusted advisors to them! “It is very important for the agency principal to set the direction for the agency to use Real Time and to require that all use it.” Mark Stolly Stolly Insurance Group, Lima, Ohio

6. Pre-Show, the session will start shortly Real Time responds to top agent concerns identified in AUGIE Automation Survey Top two agency automation frustrations: –Learning & using company proprietary systems (49%) –Multiple user IDs & passwords (20%) Top two agency automation time wasters: –Duplicate data entry (47%) –Proprietary programs/software products (12%)

7. Pre-Show, the session will start shortly Agency Survey Results… Survey ended January 23, 2009. 3,197 surveys were completed. Asked only one person per agency to respond. 90% of respondents use agency management systems.

8. Pre-Show, the session will start shortly Agency Survey Results… 54% use real-time service tools, such as inquiry, endorsements and more. 43% use real-time rating tools for personal lines policies. 18% use Real Time for commercial lines rating.

9. Pre-Show, the session will start shortly Agency Survey Results… These numbers show a significant increase in the use of Real Time tools!!!

10. Pre-Show, the session will start shortly Agency Survey: % of Real Time Users using each type-- Billing Inquiry – Personal Lines87% Policy Inquiry – Personal Lines82% Billing Inquiry – Commercial Lines75% Claims Inquiry – Personal Lines70% Policy Inquiry – Commercial Lines69% Claims Inquiry – Commercial Lines60%

11. Pre-Show, the session will start shortly Agency Survey: % of Real Time Users using each type-- Automatic Logon to Carrier Website58% Endorsement Processing – Personal55% Loss Runs – Commercial Lines48% Endorsement Processing – Commercial 34% Loss Runs – Personal Lines27% Submission of First Notice of Loss22%

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14. Number of Carriers using Real Time

15. Pre-Show, the session will start shortly Agency Survey: % of Agencies using Download Personal Lines Download85% Commercial Lines DWLD – 1-3 carriers39% CL DWLD – 4 or more carriers23% DB Commission Download47% Claims Download28%

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