1. Facilitated by Kelly Bailey, Durham College Prepared by Ruth Rodgers, Durham College Based on the work of Ingrid Bens (Facilitation at a Glance)

2. Today’s plan This session is designed to develop facilitation skills among college Program Coordinators Kelly Bailey, Professional & Organizational Development, Durham College Defining facilitation Facilitator stance Core practices Preparing to facilitate Facilitator language Meeting management Supporting participation

3. Introduction On one side of your card, write what you hope to GAIN from this workshop On the other side, write a list of words that you think characterize facilitator/facilitation Find the other person who has the same colour dot/triangle on their card as you do, and form a pair Share what you have written on your cards

4. Goals of facilitation Facilitators focus on PROCESS, not content Facilitators help groups to achieve THEIR (the group’s) goals Facilitators help groups to build skills in communication, problem-solving, conflict management, decision making Facilitators support the development of leadership within the group See top of p. 5 in handbook

5. Why facilitation skills for leaders? Leaders who use facilitative techniques and approaches Are transparent Show integrity and respect for others Ensure equal voice and encourage diversity Encourage innovation through exploration Are clear about accountability for themselves and their team members Develop team members’ skills, which supports sustainability and development Corporate Values??

6. The facilitator stance Facilitators do Help the group define its goals Suggest processes and tools to assist the group to move toward their goals Monitor interactions, intervening as appropriate to support continued progress Provide a “container” and strategies that assist in consensus building and equity of participation Control the process of the meeting ASK the group how they want to proceed Facilitators do NOT Interject their own opinions Judge others’ contributions in relation to content Interrupt when the process is going well Control the content or decisions of the group work Monopolize the conversation Make decisions on content for the group TELL the group how they should proceed

7. Core Skills Activity See core skills descriptions pp. 6-8 Your pair will be assigned 1-2 skills; read the descriptions in the handbook Summarize each skill in one sentence, on chart paper provided Plan to present your work to the group

8. Break Time

9. Time for Check-in

10. Before facilitating Interview event coordinator (or yourself) Why facilitation? Goals of event Potential issues Empowerment level (see p. 67-68) Consider checking with event participants via a survey or interviews Create a draft design; obtain feedback; revise Have alternate plans, extra process tools in mind See pp. 28-31 for more details

11. Facilitator language 1. Paraphrasing (mirroring) 2. Reporting behaviour 3. Describing feelings 4. Checking perceptions 5. Transcribing sensitively More info on pp. 12-17 Facilitator best & worst practices p.18-19 read aloud to each other, taking turns Ask, don’t tell!

12. Pair change! The person whose birthday comes nearest to today’s date, stand up and move to next pair clockwise…

13. Meeting management In your new pair, brainstorm a list of “meeting stoppers”—behaviors that hinder success at meetings Complete the “symptoms and cures” matching task Check your answers on p. 113

14. Meeting management To assist a dysfunctional group have better meetings: Distribute the group behaviours lists (pp. 61-62) Encourage everyone to use the lists during a meeting, to make silent observations Collectively create 2 lists: Things we do well and should do more of Things we do that hinder success and we should seek to reduce

15. Barriers to participation Create a list, with your partner, of things that might prevent people from participating fully in a facilitated event See creating participation pp. 45 - 47

16. Barriers to participation For full participation, people must Feel relaxed Understand the topic Have had some say in the planning Feel committed to the topic Have the required information Feel safe Not feel influenced Have confidence in the facilitator Are comfortable in the meeting room Feel the organization will take action on their ideas How can we ensure these criteria are in place? Brainstorm 1-2 ideas per item, with your partner

17. Summary activity Think-pair-share with your original partner What is the most valuable thing you learned today? How do you see yourself using facilitation skills Program Coordinator? Faculty?

18. Recommended resource: Facilitation at a Glance! 2 nd Edition Your Pocket Guide to Facilitation Ingrid Bens, M.Ed. www.MemoryJogger.org 1.800.643.4316