1. Owens Library Northwest Missouri State University So You Wanna do a Usability Study … How to Collect and Analyze Qualitative Data for Website Redesign Joyce Meldrem, Assistant Professor Head Librarian for Collection Management Carolyn Johnson, Assistant Professor Information Librarian Online Northwest February 20, 2004

2. Owens Library Northwest Missouri State University Usability Testing What is it? Why do it?

3. Owens Library Northwest Missouri State University Northwest Missouri State University Setting Size

4. Owens Library Northwest Missouri State University Types of User Testing One-on-One Observations Focus Groups User Dialogues  Demonstration

5. Owens Library Northwest Missouri State University Development of Questions What do you want to know? Page Design Wording Appearance  Our Questions

6. Owens Library Northwest Missouri State University Findings Matrix Tool Team Guidelines Team Guidelines www.nwmissouri.edu/library/owens/guidelines/standards.htm  Our Matrix Analysis

7. Owens Library Northwest Missouri State University Conclusion Original Page http://www.nwmissouri.edu/library/pr/onlinenw/2000index.html http://www.nwmissouri.edu/library/pr/onlinenw/2000index.html Re-design http://www.nwmissouri.edu/library/pr/onlinenw/2002index.html http://www.nwmissouri.edu/library/pr/onlinenw/2002index.html Re-test http://www.nwmissouri.edu/library/index.html http://www.nwmissouri.edu/library/index.html Background Courtesy of: ByDezign Graphics Courtesy of: ClipArt.com

8. Owens Library Northwest Missouri State University So You Wanna do a Usability Study … How to Collect and Analyze Qualitative Data for Website Redesign Joyce Meldrem, Assistant Professor Head Librarian for Collection Management Carolyn Johnson, Assistant Professor Information Librarian Usability Studies funded by Northwest Missouri State University’s Culture of Quality and Owens Library