1. Leadership MidwayUSA Larry Potterfield, Founder and CEO

2. Leadership Vision Values Goals Culture Communication Built a “Baldrige Hall of Fame” Leadership Team

3. Vision To be the best run, most respected business in America, for the benefit of our Customers.

4. Values Honesty Integrity Humility Respect for Others Teamwork Positive Attitude Accountability Stewardship Loyalty

5. Operation Concrete Values

8. Goals - Operational Customer Satisfaction Employee Satisfaction Supplier/Partner Satisfaction Shareholder Satisfaction

9. Long-Term Goals (examples) Set a 3-year goal to receive Baldrige 2009 Set goal for highest score ever achieved for Baldrige 2015 Total number of Customers Sales Volume Next Baldrige

10. Culture “Purest Baldrige Colony on the Planet” Culture of Continuous Improvement Culture of Planning Culture of Teamwork Culture of Winning – we want to win, we plan to win, we know we are going to win.

11. Communication Postings, Postings, Postings! Meetings, Meetings, Meetings!

12. Strategic Planning Breakout session will cover the details Continuous Improvement

13. Employee Satisfaction & Engagement (ES&E) Breakout session with Matt Fleming will cover the details Results – 85% Benefit – Semi-annual surveys are an eagerly anticipated event

14. MIDAS Secret Weapon Midway’s Integrated Data Analysis System

15. Leadership MidwayUSA Larry Potterfield, Founder and CEO

16. Thank you! Our best wishes to you in your pursuit of performance excellence! For more information: www.AmericaNeedsBaldrige.com qms@midwayusa.com