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Published byJulia Eaton Modified over 9 years ago
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Fiona Beatrice O’Donnell Director of Legal Services University of Dundee Underpinning a change in culture and sustaining a mediation service The Value of Resolving Disputes
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“ Service Checks” “Service checks” on what we are trying to achieve the strategy for a collaborative vision & practice action plans for a range of options to de escalate not formalise not “either or” but “both and”
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Key elements in sustaining a resolution focus recognised points of impact for mediation working at an environment where it is “normal” to consider mediation: 5 critical factors identity and continuity of the mediation team and its values keeping dispute resolution in the news
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building blocks of edr skills and mediation the concept of self use of edr for staff and students making realistic progress on costs and time sharing and learning and the value of the impartial outsider
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assessment of critical factors reflecting the Institution’s own aims for the future realising the investment and taking account of feedback nurturing the mediation values and being bold!
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