1. Training Techniques: Finding Your Inner Trainer Presenters: John Brooding, California Department of Child Support Services, john.brooding@dcss.ca.gov john.brooding@dcss.ca.gov Kristin Durham, California Department of Child Support Services, kristin.durham@dcss.ca.gov kristin.durham@dcss.ca.gov Marie Owens, Santa Clara County Child Support Services, mowens@dcss.sccgov.org

2. Training Techniques: Finding Your Inner Trainer The Virtues of Informal Learning Presented By: John Brooding, California Department of Child Support Services

3. Informal training occurs in many organizations as a normal part of day-to-day work. –Valid approach to improving employee skills and motivation –Employees learn only about 1/5 of their jobs through formal training The Virtues of Informal Learning

4. Mentoring A strategy that matches a more experienced worker with someone less experienced –Provides regular opportunities for sharing advice and knowledge

5. Coaching Regular reviews of employee’s progress Managers have the opportunity to advise employees on how to improve performance Provides feedback to employee Can be used to introduce new tasks or responsibilities

6. Passing on Training Employee attending external training and returning to pass on their knowledge to other employees

7. Group Briefings/Guest Speakers Individuals or teams presenting to colleagues about specific projects. Subject matter experts from outside the organization brought in to share their expertise.

8. Internal Communications Intranet E-mail Procedure Guides Handouts Reference books

9. E-learning professional Jay Cross describes informal training as “Free-range learning” which he describes as “workers taking part in meaningful conversations, listening to and telling stories, building personal trust networks that yield advice quickly and learning things in small chunks as needed” The Virtues of Informal Learning

10. Training Techniques: Finding Your Inner Trainer 5 Principles of Adult Learning Presented By: Kristin Durham, California Department of Child Support Services

11. 5 Principles of Adult Learning 1.They understand why something is important to know or do. 2.They have the freedom to learn in their own way. 3.Learning is experiential. 4.The time is right for them to learn. 5.The process is positive and encouraging.

12. 1. They Understand Why Something is Important to Know or Do Make Sure Your Adult Students Understand “Why” –Adults require a WIIFM – What’s In It For Me? –Adults learn when they see a need and are ready to learn.

13. 2. They Have the Freedom to Learn in Their Own Way Adults learn in all styles. The best approach is to accommodate all learning styles. –Visual Learners –Auditory Learners –Kinesthetic Learners

14. Visual Learners –Learn best from written material or visual Aids. –“Show me,” is their motto. –Often sit in the front of the classroom to avoid visual obstructions and to watch you, the teacher. –They want to know what the subject looks like. 2. They Have the Freedom to Learn in Their Own Way

15. Visual Learners –Best Training Methods Demonstrations Video PowerPoint Graphs Charts Illustrations 2. They Have the Freedom to Learn in Their Own Way

16. Auditory Learners –Listen carefully to all sounds associated with the learning. –“Tell me,” is their motto. –They will pay close attention to the sound of your voice and all of its subtle messages, –They will actively participate in discussions. 2. They Have the Freedom to Learn in Their Own Way

17. Auditory Learners –Best Training Methods Lectures Discussion groups Brain-storming Group interaction 2. They Have the Freedom to Learn in Their Own Way

18. Kinesthetic Learners –Need to physically do something to understand it. –Their motto is “Let me do it.” –They trust their feelings and emotions about what they’re learning and how you’re teaching it. –They want to actually touch what they’re learning. –They are the ones who will get up and help you with role playing. 2. They Have the Freedom to Learn in Their Own Way

19. Kinesthetic Learners –Best Training Methods Hands-on the keyboard Colored markers for note-taking Whiteboard Exercises Scented markers with a link to a topic 2. They Have the Freedom to Learn in Their Own Way

20. 3. Learning is Experiential Allow Your Students to Experience What They’re Learning –Activities that get students involved –Life experiences brought to the classroom

21. 3. Learning is Experiential Activities that get students involved –Small group discussions –Experiments –Role playing/skits –Building something at their table or desk

22. 3. Learning is Experiential Life experiences brought to the classroom –Tap into that wealth of wisdom whenever it’s appropriate

23. 4. The Time is Right For Them to Learn When the Student Is Ready, the Teacher Appears –If the student isn’t ready to learn, chances are good he or she won’t –Adults are in the classroom because they want to be. They’ve already determined the time is right.

24. 5. The Process is Positive and Encouraging Encourage Your Adult Students –Your students are adults. Speaking to them in the tone of voice you might use with a child is offensive. –Genuine encouragement from one person to another, regardless of age, is a wonderful point of human interaction.

25. Training Techniques: Finding Your Inner Trainer The Inner Trainer at the Local Child Support Agency Presented By: Marie Owens, Santa Clara County Child Support Services

26. The Inner Trainer at the Local Child Support Agency EVERY DAY SITUATIONS How we’re living

27. REACHING OUT TO SPEAK TO YOUR INNER TRAINER WE KNOW YOU’RE IN THERE (ALLY ALLY ABSENT FREE) The Inner Trainer at the Local Child Support Agency

28. CAN’T TOUCH THIS The Inner Trainer at the Local Child Support Agency

29. OR THIS BECAUSE---WHY? IT WILL NOT HELP THE USER LEARN The Inner Trainer at the Local Child Support Agency

30. SACCS = PATIENCE, FLEXIBILITY, BELIEF THAT ONE DAY WE WILL GET TO = CCSAS The Inner Trainer at the Local Child Support Agency

31. CSE has New Ways to Communicate/Train Associate Staff WIBR&SIBR&SUM Oh My The Inner Trainer at the Local Child Support Agency

32. HOW MANY NAVIGATIONAL TRICKS HAVE WE LEARNED? CALL/RESPONSE YOU GO FIRST!!! The Inner Trainer at the Local Child Support Agency

33. WE’VE COME SO FAR WITH STILL SO MUCH TO LEARN…… FROM LEGACY TO CSE TO INFINITY AND BEYOND The Inner Trainer at the Local Child Support Agency

35. THANK YOU FOR BRINGING YOUR INNER TRAINER. YOU DESERVE A ROUND OF APPLAUSE The Inner Trainer at the Local Child Support Agency