1. WHAT DO MANAGERS DO? Functions|Roles|Skills

2. Managerial Functions PlanningOrganizingStaffingDirectingControlling Planning is looking ahead. Defining goals, establishing strategy, developing subplans to coordinate activities Arranging sufficient capital, staff and raw materials. The organizational structure with a good division of functions and tasks is of crucial importance. Hiring right people for the jobs across different levels of Organization Leading and motivating all involved parties and resolving conflicts Monitoring activities to ensure that they are accomplished as planned

3. Managerial Roles-Interpersonal RoleDescription FigureheadSymbolic head; obliged to perform a number of routine duties of a legal or social nature LeaderMotivating Subordinates, staffing, training etc. LiaisonDeveloping & maintaining network of outside contacts and informers who provide favours and information

4. Managerial Roles-Informational RoleDescription MonitorSeeks wide variety of internal & external information to develop thorough understanding of internal & external environment of Organization DisseminatorTransmits information received from outside or subordinates to the members of organization. SpokespersonTransmits information to outsiders on action plan’s, policies, results etc.

5. Managerial Roles-Decisional RoleDescription EntrepreneurSearches internal and external environment for opportunities Disturbance Handler Responsible for corrective action when organisation faces unexpected disturbances Resource Allocator Budgeting NegotiatorParticipating with union contract etc.

6. Managerial Skills Technical SkillsKnowledge of and proficiency in a specialized field Human SkillsThe ability to work well with other people individually and in a group Conceptual SkillsThe ability to think to conceptualize about abstract and unknown situations

7. Changes Impacting Manager’s Job Shifting organizational boundaries | Virtual Work Place | More Mobile workforce | Flexible work arrangements | Empowered employees Changing Technology Risk Management |Work life – Personal life balance | Discrimination concerns | Globalization concerns Increased Threat to Security Redefined Values | Rebuilding Trust | Increased accountability Increased Emphasis on Organizational & Managerial Ethics Redefined Values | Rebuilding Trust |Increased accountability Increased Emphasis on Organizational & Managerial Ethics Customer Services | Innovation | Globalization | Efficiency Increased Competitiveness