1. Introduction to Communication in Health and Social Care (Adults and Children and Young People)

2. Learning Objectives By the end of the end of the session you will
Identify a range of communication methods
Outline how to identify an individual’s communication and language needs, wishes and preferences
Identify a range of barriers to communication
Describe factors that promote communication and overcome barriers

3. What is Effective Communication?
Communication is the way we exchange thoughts, opinions, facts and information.
Communication is an essential part of a caring relationship and encourages trusting relationships with the individuals, other workers and families that you work with.

4. Message you want to send -
What I mean
How it’s sent –
(tool)
What is received -
What I understand
A and B = Participating Communicators A B

5. Ways we Communicate Speaking/listening Writing/reading
Body language/non-verbal

6. Effective Spoken Communication
Ensure that you speak clearly
Give clear instructions
Use appropriate language
Use appropriate tone
Think of the person you are
speaking to
Be polite
Use language that will be understood

7. Ineffective Spoken Communication
Being rude
Swearing
Using offensive language
Using slang
Making comments about
personal attributes
Not tailoring tone, rhythm,
speed of speech to the needs of the recipient.

8. Activity 3. Sentences Group 1. Call me if you’re going to be late
Do you want something to eat?
Group 3.
Where are you going tonight?

10. Draw a Holiday
Score: 10 points if your island is in the middle 10 points if your ship is to the left of the island, but not touching it 15 points if you have more than one fish 20 points if the base of the palm tree is on the island 15 points if more than two of the birds are in the air 20 points if the sailor is on the ship, not swimming

11. Draw a Holiday
Score: 15 points if any coconut is on the tree 25 points if any porthole is on the ship 25 points if the hula dancer is dancing on the island 20 points if the sun is to the left 15 points if the sun is on the right 10 points if the sun is in the middle

12. Closed Questions
A closed question could be answered with either a single word or a short phrase, usually 'yes' or 'no'.
Can I help you with that?
Please may I have a piece of that pie?
Would you like to go to the cinema tonight?
Would you like to find a better supplier?

13. Open Questions Open questions are likely to receive a longer answer.
They typically begin with the following words:
What
Why
How
Where
Who

14. Open Questions Examples of open questions.
Why is that important to you?
How do you feel about that?
What did you do on your holiday?
Who will you invite to your party?
How did you approach working on that project?

15. Which Conveys the most Communication?
Spoken word
Tone of voice
Body language

16. Which Conveys the Most Communication?
Spoken word 7%
Tone of voice 38%
Body language 55%

17. Signs and Symbols

18. Signs and Symbols

19. Identifying Individuals’ Communication Needs
Care/support plan
Ask the individual
Talk to your colleagues
Observe colleagues.
Family members
Communication Passport

20. Introduction to Communication in Health and Social Care (Adults and Children and Young People)