1. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall CJ421 – Organizational Behavior in Criminal Justice Organizations John Madden Kaplan University Welcome to Class !!!

2. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Classroom Reading Essentials of Organizational Behavior, 11 th edition By Robbins Does Everyone Have the Book?? Please read the book – it is an easy read Other Readings & Viewings Various Unit Web Links, Web Field Trips and Unit Articles

3. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Classroom Welcome – The class consists of:  Seminars  Quizzes  Written Assignments  Weekly Discussion Boards  Mid-Term Essay & Final Project Please Meet Due Dates

4. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Classroom Advice Get Ahead on your Readings…. Meet Deadlines….. Proofreading…. Use the KU Writing Center Use the APA Format on your papers Communicate

5. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Classroom Advice Syllabus ~ Follow along to keep track Announcements ~ Please read them!! Please Introduce Yourself ~ See Unit #1

6. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Weekly Seminars Class is each Wednesday evening ~ 9:00PM (ET) Attendance required If not, I need to know beforehand… Participation is key for a good score in class! Be considerate of your fellow students. Be prepared from your readings Be professional in all your comments Stay on task or the topic Please understand – there is a time delay for me

7. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Classroom Advice Quizzes – You can work thru them…. Participation – Throughout….  Seminars, Discussion Posts, etc…. Prefer the Main Discussion Post is completed by each Saturday….  This allows your classmates to respond…. Please Communicate….

8. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Written Assignments Please be sure to make sure you read the instructions thoroughly Proofread your work before submitting. Points will be taken off for typos, grammar, misspells etc. 3 page report = 3 typed pages + cover + reference page – not 1 page report + cover/reference page. Use APA style + Use KU Writing Center for help.

9. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Discussion Boards Requirement of 2-100+ word minimum Posts  There are two (2) per Unit Weeks 1, 2, 3, 4, 6, 7, 8, 9  Please try to have initial posting completed/posted by each Saturday night by midnight – if you can. This is done to have everyone get their posting done and your classmates will be able to respond to that posting as opposed to your initial & follow up postings being Tuesday night at 11:55 pm. That would not allow for much class interaction.

10. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Plagiarism ~ AKA Copying Your Papers ~ Your DB’s ~ Your NWS Zero Tolerance No excuses 1 st Time - Zero 2 nd Time – “F” & Reported to Provost Please – this IS an Ethics Class – Right?

11. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Questions & Communication I am here to Help!!! I want you to Succeed!! If something is Wrong – Communicate Problems? Communicate We can work thru just about anything – I just need to know about it as early as possible – sooo - Comunicate. JMadden2@kaplan.edu

12. Copyright ©2010 Pearson Education, Inc. Publishing as Prentice Hall 1-12 Introduction to Organizational Behavior Essentials of Organizational Behavior, 10/e Stephen P. Robbins & Timothy A. Judge

13. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 1-13 After reading this chapter, you should be able to: 1.Define organizational behavior (OB). 2.Explain the value of the systematic study of OB. 3.Identify the contributions made to OB by major behavioral science disciplines. 4.Describe how OB concepts can help make organizations more productive. 5.List the major challenges and opportunities for managers to use OB concepts. 6.Identify the three levels of analysis in OB.

14. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 1-14 The Field of Organizational Behavior Organizational Behavior studies the influence that individuals, groups and structure have on behavior within organizations. Its chief goal is to apply that knowledge toward improving an organization’s effectiveness.

15. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 1-15 Focal Points of OB Jobs Work Absenteeism Employment turnover Productivity Human performance Management

16. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 1-16 Complementing Intuition with Systematic Study Intuition: the “gut feeling” explanation of behavior. Systematic study improves ability to accurately predict behavior.  Assumes behavior is not random.  Fundamental consistencies underlie behavior.  These can be identified and modified to reflect individual differences.

17. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 1-17 Systematic Study Examines relationships. Attempts to attribute causes and effects. Bases conclusions on scientific evidence:  On data gathered under controlled conditions.  Data is measured and interpreted in a reasonably rigorous manner.

18. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 1-18 Evidence-Based Management Complements systematic study. Bases decisions on the best available scientific evidence. Forces managers to become more scientific in their thinking.

19. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 1-19 Contributing Disciplines to the OB Field PsychologySocial PsychologySociologyAnthropology Micro: The Individual Macro: Groups & Organizations

20. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 1-20 Few Absolutes in OB Impossible to make simple and accurate generalizations Human beings are complex and diverse OB concepts must reflect situational conditions: contingency variables

21. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 1-21 Challenges and Opportunities for OB The workplace is contains a wide mix of cultures, races, ethnic groups, genders and ages Employees have to learn to cope with rapid change due to global competition Corporate loyalty has decreased due to corporate downsizing and use of temp workers Managers can benefit from OB theory and concepts

22. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 1-22 Responding to Globalization Increased foreign assignments  Differing needs and aspirations in workforce Working with people from different cultures  Domestic motivational techniques and managerial styles may not work Overseeing movement of jobs to countries with low-cost labor

23. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 1-23 Managing Workforce Diversity Workforce diversity: organizations are becoming a more heterogeneous mix of people in terms of gender, age, race, ethnicity, and sexual orientation

24. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 1-24 Diversity Implications “Managers have to shift their philosophy from treating everyone alike to recognizing differences and responding to those differences in ways that ensure employee retention and greater productivity while, at the same time, not discriminating.”

25. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 1-25 OB Offers Insights Into: Improving quality and productivity Customer service and building a customer- responsive culture Developing people skills

26. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 1-26 OB Aids in Dealing With: Stimulating Innovation and Change Increasing “temporariness” in the workplace Helping employees balance work-life conflicts Improving ethical behavior

27. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 1-27 Thinking Positive Creating a positive work environment can be a competitive advantage Positive Organizational Scholarship (Positive OB):  Examines how organizations develop human strengths, foster vitality and resilience, and unlock potential.  Focus is on employee strengths, not their weaknesses.

28. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 1-28 Three Levels of OB Analysis Chapters 2 - 7 Chapters 8 - 13 Chapters 14 - 16 Plan of the Book

29. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 1-29 Implications for Managers OB helps with:  Insights to improve people skills  Valuing of workforce diversity  Empowering people and creating a positive work environment  Dealing with labor shortages  Coping in a world of temporariness  Creating an ethically healthy work environment

30. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 1-30 Keep in Mind… OB’s goal is to understand and predict human behavior in organizations. Fundamental consistencies underlie behavior. It is more important than ever to learn OB concepts. Both managers and employees must learn to cope with temporariness.

31. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 1-31 Summary 1.Defined Organizational Behavior (OB). 2.Explained the value of the systematic study of OB. 3.Identified the contributions made to OB by major behavioral science disciplines. 4.Described how OB concepts can help make organizations more productive. 5.Listed the major challenges and opportunities for managers to use OB concepts. 6.Identified the three levels of analysis in OB.