1. RADcare for CIS Tech Seminar Slide 1 Philip Jerichower RADcare, Director of Training

2. RADcare for CIS Tech Seminar Slide 2 What is RADcare? RADcare is the brand name of RAD’s services to our Partners and end-users It includes –Pre-sales Support –Technical Support –Project Management –Training

3. RADcare for CIS Tech Seminar Slide 3

4. RADcare for CIS Tech Seminar Slide 4 RADcare Pre-sales consulting Review and assistance with design and pre-sales tests Proof of Concept Tenders Only via channel partners

5. RADcare for CIS Tech Seminar Slide 5

6. RADcare for CIS Tech Seminar Slide 6 RADcare Technical Support Priority handling and escalation procedures On-site spares Replacement parts/products Access to eSupport system Software downloads

7. RADcare for CIS Tech Seminar Slide 7 Follow the sun service model RADcare administration and 24/7 call center We support you when you need it….

8. RADcare for CIS Tech Seminar Slide 8

9. RADcare for CIS Tech Seminar Slide 9 RADcare Training Regional pre-sales and technical seminars Training-on-demand – both Face-2-Face and via the web WBT – Web-based training RAD University eLAB – on-line self-directed training RAD certification

10. RADcare for CIS Tech Seminar Slide 10

11. RADcare for CIS Tech Seminar Slide 11 RADcare Project Management Single point of contact Project coordination Periodic meetings Action item follow-up Regular progress reports Test procedure definition Project specific documentation RAD Partner Customer

12. RADcare for CIS Tech Seminar Slide 12 RADcare – peace of mind Pre-sales Support Technical Support Project Management Training

13. RADcare for CIS Tech Seminar Slide 13 Thank You For Your Attention www.rad.com