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ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Get everything you need to pass your Service Offerings & Agreements Exam.

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Presentation on theme: "ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Get everything you need to pass your Service Offerings & Agreements Exam."— Presentation transcript:

1 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Get everything you need to pass your Service Offerings & Agreements Exam https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

2 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 We offer a fully accredited, self- managed eLearning https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

3 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 that provides you with all the relevant knowledge you need to pass your Service Offerings & Agreements exam and gain your certification. Your trainer is on standby via the forum, with response times up to 24 hours. https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

4 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 The $920 complete examination package contains: https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

5 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Unlimited access to study guide/textbook eBook https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

6 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Days access to online material, including: https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

7 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 iPad/iPhone compatible, instructor-led presentations, watchable at your convenience https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

8 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Exercises & sample exams, designed to reinforce knowledge and prepare you for the exam https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

9 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Days access to exam preparation eLearning course (Exam style practice questions and sample exam) https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

10 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Service Offerings & Agreements https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

11 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Access to advanced trainer support https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

12 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 (Find out more about it here.) https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

13 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 *Didn't pass your exam on the first go? No problem. If you've got exam insurance we'll cover the cost of your resit. Read the https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

14 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 terms and conditions here https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

15 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Course Description: https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

16 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 This online learning course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

17 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

18 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and Agreements of the Service Management Lifecycle. https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

19 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the Intermediate Level Certificate Service Offerings and Agreements. https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

20 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 The Service Offerings & Agreements Capability course will be of interest to: https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

21 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Individuals who have their ITIL v3/2011 Foundation Certificate (or the ITIL v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications. https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

22 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Individuals who require a deeper understanding of the Service Design & Service Strategy stages of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

23 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

24 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

25 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 A typical role includes (but is not restricted to):IT Management, IT Finance Managers, Capacity Managers, Availability Managers, Service Level Managers, Business Continuity Managers, Service Portfolio Managers, Supplier Relationship Managers and ITSM trainers involved in the management, coordination and integration of strategy activities within the Service Lifecycle. https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

26 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Which ITIL topics are covered in this course? https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

27 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 The SOA Certificate covers the following ITIL processes: https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

28 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Service Portfolio Management https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

29 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Service Catalog Management https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

30 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Service Level Management https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

31 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Demand Management https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

32 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Supplier Management https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

33 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Financial Management for IT Services https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

34 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Business Relationship Management https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

35 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Learning Objectives: At the end of this course, the learner will gain competencies in: https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

36 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Understanding Service Management as a Practice, and how the processes within Service Offerings and Agreements support the Service Lifecycle https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

37 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in- scope processes interact with other Service Lifecycle processes https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

38 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 The activities, methods and functions used in each of the Service Offerings and Agreements processes https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

39 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

40 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 How to measure Service Offerings and Agreements performanceThe importance of IT Security and how it supports Service Offerings and Agreements https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

41 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Understanding technology and implementation requirements in support of Service Offerings and Agreements https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

42 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 The challenges, critical success factors and risks related with Service Offerings and Agreements https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

43 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Pre-requisites: https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

44 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Hold an ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

45 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

46 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 It is highly recommended that you read the Service Offerings & Agreements book prior to commencement of this program. https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

47 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Contact Hours https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

48 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 The recommended minimum contact hours for the eLearning course is 21. https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

49 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 About the Examination: https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

50 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Evidence of ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate and completion of the SOA Capability course from an Accredited Training Provider is required to sit the exam https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

51 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the SOA book in preparation for the examination. https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

52 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 The syllabus can be downloaded from: https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

53 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 http://www.itil- officialsite.com/Qualifications/ITI LQualificationLevels/ServiceOffer ingsandAgreements.aspx https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

54 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions. https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

55 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary) https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

56 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

57 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Pass score is 28/40 or 70% https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

58 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Distinction pass score is under consideration https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

59 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice examination. https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

60 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 This program is an eLearning Program, your access details to the elearning course are in the book. https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

61 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Program Materials: https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

62 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 * Access to presentations with trainer audio https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

63 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 * The Art of Service Service Offerings and Agreements Book https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

64 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 * Exercises + Answers https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

65 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 * Mock Exam questions https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

66 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Upon successful passing of the ITIL 2011 SOA Capability exam, the student will be recognized with 4 credits in the ITIL qualification scheme https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

67 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 Project Management Institute Professional Development Units (PDUs) = 21 https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

68 ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package 1 ITIL is a registered trade mark of AXELOS Limited https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html

69 For More Information, Visit: https://store.theartofservice.com/itil- v3-service-offerings-and- agreements-soa-complete- examination-package.html https://store.theartofservice.com/itil- v3-service-offerings-and- agreements-soa-complete- examination-package.html The Art of Service https://store.theartofservice.com

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