1. Change Management

3. Definition Change management is a structured approach to transitioning individuals, teams, and organizations from a current state to a desired future state.

4. Components of the module

5. Frameworks & models of change management Key principles around change Change agents Planning for change

6. Frameworks & models of change management The human side of change - emotional change cycle Dealing with staff’s concerns about change Phases of change Change Equation

7. Key principles around change People’s attitudes towards change Individual and organizational barriers to change Drivers of change Overcoming resistance to change

8. Change Agents The Skills of a Change Agent Developing a Change Management Model to Suit You

9. Planning for Change Dealing with staff’s concerns about change Planning for change management within your team.

10. Objectives Discuss a variety of frameworks and models for Change Management Identify barriers to change Identify strategies for overcoming resistance to change Discuss the qualities and skills required of a change agent

11. Objectives Develop a change management model to suit your individual context Develop strategies to deal with the barriers of change in your context Outline the skills of a change agent Develop a change management model to suit your organization

12. Phases of Change Unfreeze Change Refreeze

13. Unfreeze Create a felt need for change Unfreeze the status quo Minimise the resistance to change

14. Change People - individuals or groups Tasks and Structures Technology

15. Refreeze Stabilize a change by balancing driving and restraining forces Reinforce outcomes Evaluate results Make constructive modifications

16. Change Equation D x M x P > C Where: D is Dissatisfaction with the current situation M is a Model (or Vision) for the future P is the Process for bringing about the change C is the Cost of change

17. Individual Barriers to Change Economic insecurity Fear of the unknown Threats to social relationships Habit Failure to recognize need for change

18. Group Response to Change The way we were group The passive resistance group The no direction group The adapt to it group The innovators group

19. Organizational Barriers to Change Structural inertia Work group inertia Threats to existing balance of power Previously unsuccessful change efforts

20. Drivers of Change Nature of the Workforce Competition Technology Economic Shocks Changing Social Trends World Politics

21. Methods for dealing with resistance to change Education & communication Participation & involvement Facilitation & support Negotiation & agreement Manipulation & co-option Explicit & implicit coercion

22. Change Agents Persons who act as catalysts & assume the responsibility for managing change”

23. Qualities of the Change Agent Flexibility Objectivity Commitment Leadership and inspiration of others Ability to handle uncertainty Organizational Awareness Sense of Humor

24. Vital Tasks for Change Agents: Build a commitment to change in others Develop and strengthen a change network Spread the message of change Implement effective change processes Involve and educate others Develop the momentum for change in the organization as a whole Develop self

25. Steps for Successful Change Pressure for Change Clear & shared vision Actionable First Steps Capacity for Change Model the Way Reinforce & Solidify Change

26. 7 steps to Introduce & Implement a Change Model Define the existing situation Define the required situation List the changes required What is likely to help or hinder the change? How can you get there? What needs to be done? What was the result?