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Best Practices for Implementing Unicenter Service Desk r11.1 in an HA MSCS Environment -Part II: Installing non-HA Primary Server Connecting to an HA MDB.

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Presentation on theme: "Best Practices for Implementing Unicenter Service Desk r11.1 in an HA MSCS Environment -Part II: Installing non-HA Primary Server Connecting to an HA MDB."— Presentation transcript:

1 Best Practices for Implementing Unicenter Service Desk r11.1 in an HA MSCS Environment -Part II: Installing non-HA Primary Server Connecting to an HA MDB Draft – Last Revised July 26, 2006

2 © 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 2 Agenda -This presentation will cover the following topics: -Installing a Unicenter Service Desk r11.1 Primary Server connecting to an HA MDB

3 © 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 3 Support Considerations -USD does not currently provide support for High Availability architectures, however, the following best practices demonstrate how a degree of High Availability can be achieved when implemented with assistance from your local CA Technical Services (CATS) team. -Additional questions regarding these guidelines can be directed to ImpCDFeedback@ca.com and every effort will be made to respond as quickly as possible.”ImpCDFeedback@ca.com

4 © 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 4 USD Primary Server Install

5 © 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 5 Install USD r11.1

6 © 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 6 Primary Server Install

7 © 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 7 Custom Install

8 © 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 8 Configuration

9 © 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 9 Configuration

10 © 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 10 System Accounts

11 © 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 11 Database Configuration

12 © 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 12 MS SQL Database Configuration HA MDB

13 © 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 13 Web Interface

14 © 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 14 eIAM Install local eIAM

15 © 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 15 Configuration Options

16 © 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 16 Configuration in Process

17 © 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 17 HA MDB -Installation is now setup to connect to an HA MDB -Test configuration by moving group and verify:- -Your USD Primary Server Service is restarted -It connected successfully after failover

18 © 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 18 Secondary Server -There should be no additional considerations for the Secondary Server if you use an HA MDB.

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