1. Welcome

2. Registration complete? CQC Inspection visit Routine Responsive Themed

3. CQC Registration Achieving Team Engagement Kate Hodkinson

4. Routine visit 48 hours notice On site – roughly 7 hours One inspector 5 standards ( not told which) Inspector preparation Practice readiness

5. Inspector Preparation Consider the information they hold Help to decide which standards they may assess Your registration document QRP Contract monitoring - QOF Complaints Healthwatch Public

6. Practice Preparation Patients Continuous patient feedback CQC website “ Please tell us your experience” Information for patients Notice of the inspector visit Talk to inspector following their appointment# Telephone calls

7. Practice Preparation Preparing the team Practice manager available on the day Legal power to access records without consent – although they would usually get consent Everyone briefed and ready to take part

8. Team Preparation

9. What do the team need to know? The role of CQC The Registered Manager Location of working policies and protocols Content of policies relevant to their work Knowledge of the patient population Practice mechanisms for feedback & communication Internal and external communication and service sharing

10. Compliance

11. Validated evidence Use of Chaperones Policy Relevant staff know where it is and the content It is updated regularly through a recognised system Training & Guidance Staff received training or instruction on their role Patients Patients informed through notices, verbally, website or other mechanisms

12. Validated evidence Use of Chaperones Through the visit Patients in the waiting room Questionnaires or other feedback Clinical information system – Read Codes

13. Preparing the Team

14. Can you demonstrate? Appraisal and training records Policies and protocols Risk assessments Audits and checks Staff files up to date and complete Awareness of and access to applicable publications Information for patients

15. Any questions www.webaddress.co.uk Tel: 0333 240 4410