1. Closing Plenary Ruth Glassborow Director of Safety and Improvement Healthcare Improvement Scotland

3. Person Centred Care needs... Values, Attitudes, Behaviours Skills Processes/ Systems PCC

4. Next Steps for PCC Person centredness at the heart of all improvement work Deliberate, systematic, regular capture of care experience to drive improvement Capture and promote the bright spots

5. Our collective challenge Infiltrate the wider improvement agenda Person centredness - heart of every interaction Person centred leadership Engage in continuous quality improvement