1. OMBUDSMAN ESSENTIALS CIS OMBUDSMAN Office - Washington, D.C. 1

2. CIS OMBUDSMAN  Created by Homeland Security Act §452  Mission: assist individuals and employers in resolving problems with USCIS (Case Unit);  Identify systemic problems with access to immigration services and make recommendations.  Recommendations: see www.dhs.gov/cisombudsmanwww.dhs.gov/cisombudsman  Teleconferences, updates, negotiations, conferences, liaison to problem solve 2

3. Ombuds Essentials -- Toolbox  Ombuds use a toolbox of resources to resolve individual and systemic issues:  Facilitation  Mediation (use of mediation skills w/o mediation)  Training  Outreach  Oral and written reporting 3

4. Ombuds Tenets  Independence  Impartiality (Neutrality)  Confidentiality  Informality 4

5. Ombuds Tenets -- Independence  We do not report to USCIS, they do not report to us  Separate component, at HQ level –  CIS Ombudsman answers directly to Congress and the Deputy Secretary of DHS 5

6. Ombuds Tenets -- Impartiality  Provides confidence to public/USCIS in our work  “Advocate for a fair process”  Look at all sides  Individual cases  Systemic Issues  Attorney/representative is not always right, agency is not always right 6

7. Ombuds Tenets -- Confidentiality  Gives confidence to share with the ombuds  Enables us to look at trends others might not see  No repercussions to sharing information with ombuds 7

8. Ombuds Tenets -- Confidentiality  Individual Cases  Approaching the ombuds is confidential  Form 7001/G-28– permission to share with USCIS  CISOMB must request additional permission to share with media, other agencies, other components the public, other family members  Public materials (Annual Report, newsletters, etc.) -- no identifying information unless have permission of individual 8

9. Ombuds Tenets -- Confidentiality  Stakeholders  An ombuds does not attach a specific viewpoint or observation to a specific stakeholder in the ombuds’ written or oral reporting  Permission is required to share the above 9

10. Ombuds Tenets -- Informality  Resolve informally, before litigation  If in litigation, we do not participate publicly  Ombuds does not replace formal channels – parallel tracks 10

11. Ombuds Essentials -- What else?  Ombuds serves as early warning system for entity  Ombuds recommends systemic changes, can’t require them  Contacting ombuds does not stay statutory, regulatory, or other agency timeframes 11

12. CIS OMBUDSMAN – Contacts  cisombudsman@dhs.gov cisombudsman@dhs.gov  Form 7001 for individual cases submit on – line at www.dhs.gov/cisombudsman  Peggy Gleason, Senior Advisor on Family Based Immigration margaret.gleason@dhs.govmargaret.gleason@dhs.gov  Humanitarian Sr. Advisor rena.cutlip- mason@dhs.govrena.cutlip- mason@dhs.gov  Employment Sr. Advisor frederick.troncone@dhs.govfrederick.troncone@dhs.gov 12

13. CIS Ombudsman – Questions? 13