1. Communicating with Confidence With Annie Broadbent Me, Actually 02 October 2011

2. Welcome Our workshop will for 1.5 hours There is no fire drill, so if we hear the alarm, we leave via the marked exits The workshop is participative If you have a question, feel free to ask it What we discuss stays ‘in the room’

3. The Three ‘R’s Research – audience needs Rehearse – practice helps Respond – real time questions

4. Some Tips (Exercise Three) Work out a way to ‘talk down’ your nerves Speak slowly and clearly Think about the level of detail the other person needs Rehearse with props Give the other person time to speak Listen and ask questions Get feedback from those you trust Anticipate questions

5. Summary of Key Learning Can I describe what I do in a ‘value add way’? Am I clear about my customers and their needs? Do I research enough? Do I rehearse enough? Feedback? How am I at responding real time to others?

6. Thanks Any questions? Annie Broadbent: Me, Actually Putting the me into women at work www.meactually.co.uk