2. Case Management Collection Techniques ■Presenters: ■Kimberly Byram, Sacramento County ■Cheryl Mock, Sacramento County ■Amy Crawford, LexisNexis

3. Case Management Collection Techniques ■Doing more with less

4. Case Management Collection Techniques ■COAP ✷ Identify appropriate cases ■SNaPS – Sacramento Non and Partial/Stop Pay Report ■Interstate ✷ Stratify caseload ✷ Increase “other state” payments ■NVA – No Valid Address ✷ Direct deposit / EPC

5. Case Management Collection Techniques Interview Rotation CSOs spend one day each week interviewing non- paying PPSs who come into the lobby. 09-1010-11 Customers interviewed 7231 4482 Dollars collected $410,293 $509,379

6. Case Management Collection Techniques ■PHIT – Post Hearing Interview Team ■CSOs meet with participants after court ✷ What just happened in court ✷ What services we can offer ✷ What participants are responsible for ✷ What happens if payments are not received ✷ Seek payment

7. Case Management Collection Techniques ■PHIT (continued) ■FFY 09-10 ■2,200 Persons paying support ■Went from 24% to 64% of people interviewed making a payment (Jan – Sept) ■$192,924

8. Case Management Collection Techniques ■Sometimes big picture is just too big

9. Case Management Collection Techniques ■Current Reality  # cases reviewed # participants contacted o # cases paying o $ amount of payment  Percentage of cases paying

10. Case Management Collection Techniques ■Obstacles ✷ The Economy ✷ Voice mail ✷ Promise to pay ✷ CSO not wanting to ask for payment ■Opportunities ✷ Financial Profile ✷ Unblocked number ✷ Credit card payment ✷ Training

11. Case Management Collection Techniques ■Lack of Locate ✷ Can’t talk to people if you can’t find them ✷ Office-wide – verification of demographic information Phone calls Court Interview Case review

12. Case Management Collection Techniques ■Scoreboard ■Quality Control ✷ All locate tools used until able to find participant ✷ CSE is updated ✷ Activity log entered, including all tools reviewed

13. LexisNexis Accurint – Locate Tool ■ Accurint for Government ✷ Powerful investigative tool ✷ Used by approximately 3,000 government entitlements, social services, child support, and revenue agencies across the country ✷ Assists agencies to enforce laws and regulations, fight fraud, waste and abuse and provide citizen-centric services.

14. LexisNexis Accurint – Locate Tool ■Accurint enables government professionals to rapidly: ✷ Locate People ✷ Find Relatives and Associates ✷ Uncover Addresses and Contact Information ✷ Locate Assets ■2 billion public records ■Coverage on >400 million individuals ■Coverage on >150 million business locations

15. Accurint for Government Live Demonstration

16. Thank You