1. 16-1

2. P A R T P A R T Meeting Other HR Goals Collective Bargaining and Labor Relations Managing Human Resources Globally Creating and Maintaining High- Performance Organizations 5

3. 16-3 High-Performance Work Systems Conditions that Contribute to High Performance HRM’s Contribution to High Performance Effectiveness of Human Resource Management Creating and Maintaining High- Performance Organizations PA E TR HC 16

4. 16-4 Ch. 16 Learning Objectives 1. Define high-performance work systems and identify the elements of such a system. 2. Summarize the outcomes of a high-performance work system. 3. Describe the conditions that create a high-performance work system. 4. Explain how human resource management can contribute to high performance. 5. Discuss the role of HRM technology in high-performance work systems. 6. Summarize ways to measure the effectiveness of human resource management.

5. 16-5 High-Performance Work Systems

6. 16-6 Outcomes of a High-Performance Work System

7. 16-7 Conditions that Contribute to High Performance Table 16.1

8. 16-8 Conditions that Contribute to High Performance  Teamwork and Empowerment  Knowledge Sharing  Job Satisfaction  Ethics  How do ethics contribute to creating a high- performance organization?

9. 16-9 Teamwork and Empowerment  A popular way to empower employees is to establish work teams  What are the advantages of working in teams?  How can managers support team efforts?

10. 16-10 Knowledge Sharing

11. 16-11 Test Your Knowledge  Charlotte is a manager overseeing the work of a team. Which of the following behaviors would empower the team the least? a. Opening lines of communication between the team and other groups within the organization. b. Directing the team and monitoring their day-to-day activities. c. Ensure the team has the resources they need. d. Keep the team informed as new, relevant information becomes available.

12. 16-12 Job Satisfaction  People are satisfied with their jobs when they find them fulfilling and allow them to fulfill important values  Occupational intimacy occurs when employees  Are fully engaged in their work  Care about their coworkers  Find their work meaningful

13. 16-13 HRM’s Contribution to High Performance Table 16.2

14. 16-14  HRM practices that contribute to high performance include:  Job design  Recruitment and selection  Training and development  Performance management  Compensation  Technology HRM’s Contribution to High Performance

15. 16-15 Employee Performance as a Process

16. 16-16 Effectiveness of Human Resource Management

17. 16-17 Test Your Knowledge  Kamran has worked for the same company for 3 years, is enthusiastic and passionate about his work, hasn’t missed a day in two years, and has several close friends he enjoys working with. Which of the following best describes Kamran? a. He is satisfied with his job. b. He is empowered. c. He is experiencing occupational intimacy. d. He is probably going to quit soon.

18. 16-18 Test Your Knowledge  The HR director of a medium-sized corporation spends 90% of his time meeting and working with fellow HR staff. He is primarily concerned with ensuring the company meets all legal requirements with regard to HR activities. This HR director: a. Is a major contributor to a high-performance organization b. Has a strategic focus c. Is concerned with customer satisfaction d. Has limited the utility and value he could bring to the organization